Pharmacist Assistant QPB - The Junction Mall

Clicks Group LimitedCape Town, Western Cape, South Africa

22 days ago

Job description

Position summary

Industry : Pharmaceutical Sector

Job category : FMCG, Retail, Wholesale and Supply Chain

Location : Cape Town

Contract : Permanent

Remuneration : Market Related

Introduction

Responsible for providing pharmaceutical care services (within scope of practice) and performing day-to-day dispensary administration according to company's Standard Operating Plans (SOPs). To focus on the administration of scripts to provide general dispensing duties with the emphasis on patient satisfaction

Responsibilities

Interact with customers in a professional manner and with strict confidentiality within SOP and agreed timelines
Administration of scripts and or any other claiming / capturing related procedure
Accurate and complete handling of all profiles worked on
Interact with health care professionals where needed
Problem solving and follow up of queries

Duties

Interact with customers via telephone or other means regarding medication and Healthcare Services

Accurate capturing of scripts received at the Central Pharmacy centre

Handling of queries regarding prescriptions

Patient Profile management

Assist with Chronic authorizations

Liaison with all other departments

Ad hoc requirements as per operational requirements

Requirements

Knowledge :

SAPC and relevant legal knowledge

Sound knowledge of the chronic authorization process and procedures

Customer service orientated

Ethical working practice and compliance

Skills :

Computer literacy (MS Office)

Customer service orientated

Accuracy and attention to detail

Must be bilingual (with English being one of the requirements)

Must be able to work with patients and be adaptable to assist with various departmental duties

Be able to use initiative in order to provide patient satisfaction

Adaptability

Positive attitude

Be able to work under pressure

Adhering to Principles and Values

Working with People

Delivering Results and Meeting Customer Expectations

Experience :

Minimum 1 year in the role of Pharmacist Assistant Post Basic

Education :

Further Education and Training Certificate Pharmacist Assistance (Essential)

We are an equal opportunities employer and encourage people with disabilities to apply. Only applicants who meet the minimum requirements will be contacted.

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Pharmacist Assistant • Cape Town, Western Cape, South Africa