Tracer Agent (Debt Collection)

Minimum Requirements :

Matric Certificate (Grade 12) .

Minimum 2 years experience in a similar tracing role within a debt collection or

call centre environment.

Must be proficient in :

o Excalibur

o SAP

o CBP

o Other tracing platforms and databases (Advantageous)

Advanced computer literacy with strong MS Office skills (Excel, Outlook, Word).

Strong investigative, analytical and critical-thinking skills.

Ability to work under pressure and meet deadlines.

Excellent written and verbal communication skills.

High level of accuracy and attention to detail.

Experience working with government or municipal accounts.