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Digital Marketing Account Manager - 0791 - Johannesburg, South Africa

Bionic TalentWorkFromHome, Gauteng, South Africa

1 day ago

Job description

About the Client

Our client is a specialized digital marketing agency focused exclusively on supporting home service businesses. They partner closely with contractors, cleaning services, HVAC companies, and other home service providers to enhance online visibility, drive organic traffic, and generate high-quality leads. With a deep understanding of the unique needs of the home service industry, our client delivers tailored digital marketing solutions that foster sustainable growth.

About the Role

We are hiring an Account Manager for our client to serve as the trusted partner to their clients, helping them understand, navigate, and succeed with their digital marketing strategies. You’ll be managing 25–30 client accounts, coordinating between the internal team and clients to ensure goals are met and relationships are nurtured.

This is not just a task-ticking role — we need someone with high emotional intelligence, strong judgment, and the ability to communicate digital marketing concepts simply and clearly. The right candidate is confident and an active listener, capable of understanding both the emotional tone and technical needs of non-technical clients.

Professional Fluency In English Is Essential.

Experience in digital marketing agencies is required.

Home Service Experience Is a Plus.

What you’ll be doing

Manage and nurture 25–30 client accounts in the mental health industry
Translate technical digital marketing updates into clear, client-friendly communication
Act as the main point of contact for all client queries, status updates, and feedback
Ensure project deliverables are met on time by coordinating efficiently with the internal team
Prioritize requests based on impact and team capacity — avoiding overload on any one specialist
Proactively report progress, task completions, and updates without needing reminders
Oversee project timelines and deliverables using ClickUp, ensuring transparency and accountability across teams
Monitor project pipelines and keep tasks organized, updated, and moving efficiently through ClickUp
Track and analyze campaign performance data; provide clients with clear, insightful reports and recommendations based on analytics

Who we are looking for

Minimum 3 years of experience as Digital Marketing Account Manager or related field

Proficiency in organizational tools and CRMs like ClickUp, GoHighLevel, etc.

Solid understanding of digital marketing factors, mainly Web design, SEO, and Google Ads

Friendly, confident demeanor with a standout smile and energy that puts clients at ease

Strong communication and interpersonal skills, with the ability to build rapport and trust with clients

Excellent organizational and time management abilities, with a keen attention to detail and strong project management skills

Strategic thinking and problem-solving skills, with the ability to identify and fix issues proactively

Experience working in digital marketing agencies is required

Fluent in English, oral and written

Position details

Position : Digital Marketing Account Manager

Remote Status : Fully Remote

Preferred Location : Global

Working Hours : 9 am to 6 pm EST

Holidays : US Local Holidays

Salary : USD 1800 to USD 2200 per month

Internal Job ID : 0791

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Digital Marketing Manager • WorkFromHome, Gauteng, South Africa