HR Consultant - Western Cape

Position Description:

The HR Services Consultant is responsible for offering front-line HR consultation and advice across all HR disciplines within HR Shared Services.

This includes ensuring the provision of an excellent experience for employees across all TFG divisions/brands. This role will interface with Line Managers, employees as well as external stakeholders.

As the HR Consultant, your responsibilities will be to:

• Deliver efficient first-time call resolution while providing an all-round superior service and excellent employee experience
• Responsible for talent acquisition including sourcing, screening, assessment coordination and placement of candidates
• Provide employee relations advice and support
• Provide support and advice related to, among others:
• Talent Acquisition
• Employee Relations
• Training and Development
• Performance and Transformation
• OD and Reward
• Maintain and ensure adherence to agreed policies and procedures
• Assist and advise line managers and employees on the effective utilisation of relevant self-service options
• Maintain employee data and reporting
• Adhere to service level agreements and quality standards

To apply you need to have:

• HR or related degree (essential)
• 2 – 3 years’ experience in HR
• Cross function HR knowledge (Non- negotiable)
• Excellent communication and interpersonal skills
• Excellent verbal reasoning
• Written communication skills
• A working knowledge of HR systems and MS Office
• High attention to detail, accuracy and a methodical approach
• Strong problem-solving abilities
• A strong customer centric approach with a high service delivery mind set
• A professional approach with a solution focussed orientation
• The ability to work independently and team orientated
• The ability to work in a pressurised, high volume environment
• Adaptability in a constant changing environment
• Experience in a shared services environment will be advantageous

Preference will be given, but not limited to, candidates from designated groups in terms of the Employment Equity Act.

PLEASE NOTE: If you apply for this role and you are successful, you will be expected to provide a service to customers any time during the hours 07h00 to 19h00, Monday to Friday as well as over weekends and public holidays, depending on operational requirements. Shifts will be planned and communicated in advance and will be on a rotational basis.