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IT Administrator

IT Administrator

Intelligent Technical SolutionsWorkFromHome, Eastern Cape, South Africa
3 days ago
Job description

Job Description

Perform Client standards and alignment reviews and work proactively towards aligning Clients that are misaligned against our Company standards. Maintain & Develop Company standards and best practices.

Job Responsibilities

  • Perform Remote Standards and Alignment Reviews.
  • Maintain, update, and phase out assigned Clients Standards templates as technology or a Client environment changes.
  • Develop and maintain technical knowledge of assigned Clients’ environments.
  • Conduct thorough checking, updating and accuracy of Clients’ information and documentation.
  • Be responsible for upholding best practices, and reporting recommendations to the vCIO.
  • Identify Client technical risk and collaborate with internal teams appropriately.
  • Develop both technical and business acumen relating to Client sites
  • Proactively maintain and improve Clients’ infrastructure remotely.
  • Review project results for thoroughness, outcomes, documentation, and quality of execution
  • Maintain strong client relationships.
  • Keep abreast of the development of relevant IT and telecommunication systems, hardware and software applications within the industry
  • Maintaining and keeping all assigned client documentation in order.
  • Assist in the training, mentoring and development of staff.
  • Perform general office duties as required remotely.
  • Liaise with, manage, and advise Clients, other consultants, and contractors and attend meetings as required.
  • Perform other appropriate duties and responsibilities as assigned by the Alignment Team Manager.
  • Adopt continuous learning and improvement processes in all aspects of the position.
  • Implement, participate in, and promote Company Policies and Procedures.

Job Qualifications

Technical Qualifications

  • 3 years plus previous experience in IT administration and / or technical support experience, or equivalent.
  • Knowledge of IT and telecommunications infrastructure, hardware and software applications.
  • Demonstrated experience and knowledge of network and workstation operating systems, and Microsoft Windows operating system.
  • Demonstrated experience with web and internet technologies.
  • Tertiary qualifications in Computer Science / Information Technology, or equivalent.
  • Core Competencies & Soft Skills

  • Strong communication (written and verbal) and interpersonal skills.
  • High level organizational, coordination and prioritization skills.
  • Strong problem-solving skills and ability to learn new technologies.
  • Show initiative when undertaking tasks.
  • Able to work well both within a team environment and autonomously.
  • Good task management and multi-tasking skills.
  • High degree of confidentiality.High degree of punctuality.
  • Ability to take, interpret and follow instructions.
  • Client service orientation.
  • Ability to work with staff at all levels of the Company.
  • Committed towards undertaking duties efficiently with a strong attention to detail.
  • Professional personal presentation.
  • Awareness of and ability to work in accordance with Company Policies and Procedures.
  • Job KPI's

  • Utilization in / out department
  • Number of completed client assessments
  • Number of findings createdAlignment tickets completed
  • Documentation tickets completed
  • Security remediation tickets completed
  • Job Requirements

  • A home office set up that meets the following :
  • Computer : A working computer with a minimum of 8GB RAM and one of the following : Windows 11 with an Intel i5 or i7 (8th generation or newer), or

  • AMD Ryzen 5 or 7 (2000 series or newer), or
  • macOS 12 or newer.
  • Internet : Stable internet connection with at least 5 Mbps download and upload speeds.
  • Audio Equipment : A quality headset with a noise-cancellation feature for meetings.
  • Mobile Device : A smartphone capable of installing the Microsoft Authenticator app.
  • Webcam : An HD webcam for video calls.
  • 2nd Monitor
  • UPS (Uninterruptible Power Supply) if using a desktop (Not needed if using a laptop)
  • A very strong cultural fit the ITS way (Our core values will be discussed during the interview)
  • Excellent command of the English language both spoken and written
  • Able to work full time 40 hrs. a week : 8 : 00 AM to 5 : 00 PM PST (Monday to Friday)
  • Able to pass our online behavior and cognitive assessments.
  • Preferably have at least 2 of the following certifications : CompTIA A+, CompTIA Network+, CompTIA Security+, 3cx Basic Certified Engineer.
  • Able to provide NBI Clearance (for PH applicants).
  • Compensation

    Pay rate starts at $13.51 / hr and vary by experience and location.

    Benefits

  • Comprehensive Health Plans / HMO (Employee & Dependent / s)
  • Life Insurance
  • Flexible Benefit Reimbursement (Dental / Vision / Mental Health / Wellness / Government Contributions)
  • Paid Time Off (starts at 15 days per year)
  • Maternity / Paternity Leave
  • Paid US Holiday
  • Night Shift Bonus
  • Salary Advancement / Loan
  • Health & Wellness Program
  • Company-paid training and certification
  • #J-18808-Ljbffr

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    Administrator • WorkFromHome, Eastern Cape, South Africa

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