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Client Support Specialist
MeltwaterCape Town, ZA16 days ago
Job descriptionManage a portfolio of Enterprise Premium Support clients Handle day-to-day reactive requests by delegating tasks to Managed Services, Product Support, or addressing them directly as needed Responsible for overseeing the completion of the customer's scope of work Create "blueprints" for Searches and Dashboards, leveraging resources to address complex and specific client requirements effectively Monitors Enterprise support consumption within their portfolio and provides insights on key themes and challenges to the account Customer Success Manager (CSM) and / or Program Manager as needed Work closely with the Program Manager to continually enhance our enterprise support offerings through collaborative efforts Support Program Manager in completing operational tasks necessary for software and / or service deliveries Identify workflow inefficiencies or out-of-scope requests, and support the Program Manager in alignment among all stakeholders regarding the scope of Enterprise support Bachelor’s degree or higher in any field, accompanied by 1+ years' experience in B2B client support, preferably within the SaaS industry Proficiency in at least one major business domain area (e.g., Retail, Consumer Goods, Government, Communications, Media, Tech Health, Life Sciences, Financial, Agency) Strong analytical skills enabling effective problem-solving in business contexts Demonstrated capability to communicate, present, and influence convincingly across all organizational levels, both internally and externally Cross-functional collaboration skills, adept at leveraging resources to prioritize customer satisfaction with a client-centric mindset Experience with large-scale enterprise implementations, understanding associated challenges and requirements Proficient in Boolean logic and data structuring methodologies Excellent written and verbal communication skills in English As our team supports the entire EMEA market, we are also interested in speaking to candidates who are fluent or business proficient in at least one or more of the languages below. Please specify all your language skills clearly in your application. Arabic Dutch Finnish French German Spanish Willingness to embrace the best of both worlds with our hybrid work schedule. This role requires you to be in the office 3 days a week. The ability to legally work in the country of hire is required for this position. Customer Service jobs
Job title : Client Support Specialist
Job Location : Western Cape, Cape Town
Deadline : October 12, 2025
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Client Support Specialist • Cape Town, ZA