Clinical Supervisor – Employee Assistance Programme (EAP)

Our Client, a market leader in the Healthcare Industry, is seeking to employ an experienced Clinical Supervisor – Employee Assistance Programme (EAP) to their team based in Centurion Gauteng.

Purpose of the role: To oversee the daily clinical development and supervision of the operational team, ensuring adherence to ethical standards and continuous professional development in line with regulatory board requirements.

Requirements:

• National Senior Certificate (essential)
• Qualified Registered Counsellor, Social Worker (post-graduate qualification preferred), or Psychologist
• Minimum of 6 years’ experience in the counselling industry as a counsellor
• At least 5 years’ experience as a clinical supervisor providing formal case supervision (aligned with SACSSP / HPCSA / EAPA-SA CPD supervision criteria)
• Strong theoretical knowledge and training across a wide range of therapeutic modalities (beyond Solution-Focused Brief Therapy and Cognitive Behavioural Therapy)
• Experience within an Employee Assistance Programme (EAP) operational environment (advantageous)
• Experience developing and/or delivering clinical training to qualified counsellors (advantageous)

Responsibilities:

• Develop and maintain clinical protocols and standard operating procedures ensuring ethical, legal, and operational excellence
• Oversee care centre service recovery and client experience functions
• Manage the Quality Management System (QMS) process and certification
• Provide expert clinical advice and insights to internal and external stakeholders
• Deliver training, coaching, and clinical supervision within the care centre to ensure ethical and professional counselling practices
• Lead and support a team of counsellors, fostering performance, engagement, and accountability
• Handle sensitive and executive-level client referrals with professionalism and discretion
• Design, develop, and deliver formal clinical and operational training programmes

Please note that should you not receive a response within 2 weeks of applying, you may consider your application unsuccessful.