Credit Controller

KEY RESPONSIBILITIES

Collections Process

• Collections Process of all government entities
• Proactively and effectively collect outstanding debts
• Post and allocate daily receipts through the internal SAP system
• Ensure all customer receipts are allocated to accounts daily
• Monitor debtors and meet/exceed cash flow targets
• Maintain customer credit limits in line with the credit policy
• Keep age analysis within the DSO target
• Oversee the forwarding of monthly statements to clients
• Release orders and run the orders on hold report
• Manage accounts according to payment terms and credit limits
• Review and prepare documentation for amendments to credit limits/terms before escalation

Resolving Queries and Customer Reconciliation

• Resolve queries regarding outstanding invoices both internally and externally
• Conduct monthly reconciliation of debtor accounts
• Perform weekly reconciliation of the bank for accounts receivable
• Review and prepare reconciliations for customer accounts
• Complete GL reconciliations and schedules on a weekly and monthly basis

Sales Administration

• Serve as a first point of contact for client queries and support requests
• Coordinate the full sales process from order placement to delivery and debt collection
• Closely liaise with the distributor with regards to order placement and backorder allocations
• Handle general administrative tasks such as scheduling, correspondence, and internal communication workflows
• Assist with refining and documenting sales processes and workflows

Reporting

• Provide weekly/monthly reports on age analysis for 90 days & over, credit balance, and debtor DSO and sales reports
• Assist with year-end audits, both internal and external
• Assist with pricing updates on master data in collaboration with Finance and Logistics

Job Requirements

Required Skills & Competencies

• Strong administrative and organizational skills
• Excellent communication (verbal & written) and customer service focus
• High attention to detail and accuracy
• Ability to manage multiple tasks and deadlines simultaneously.
• Proficiency with Microsoft 365 tools (Excel, Word, PowerPoint, Outlook)
• Strong problem-solving and time-management abilities

PRE-REQUISITES

• 3 to 5 years of relevant debt collection experience
• Relevant Diploma and/or Credit Management 1 and 2
• Proficiency in SAP