OPERATIONS SUPPORT SPECIALIST

Overview

Provide support the FSSC Functions with improving the operational performance of their teams. This individual will work with the Service & Operations Manager and the Function Heads to identify and qualify performance improvement opportunities, shape them into work packages / projects, ensure they have the required performance improvement support skills (e.g. Business analysis, LEAN) and track progress. Professional and efficient interface between the FSSC and its Customers, and to provide first line of support for all services provided by FSSC. The role also prepares reports for the Service & Operations Manager measuring the performance of the FSSC in delivering services to its customers.

Responsibilities

• Identify and qualify performance improvement opportunities for the FSSC functions.
• Shape opportunities into work packages and projects.
• Ensure required performance improvement skills (e.g., business analysis, LEAN) are in place.
• Track progress of improvement initiatives and report on status.
• Provide a professional and efficient interface between the FSSC and its customers.
• Provide first-line of support for all services provided by the FSSC.
• Prepare reports for the Service & Operations Manager measuring the FSSC’s performance in delivering services to customers.

Qualifications and Skills

Seniority level

Employment type

Job function

Industries

Springs, Gauteng, South Africa

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