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Collections Consultant- 6 Months
Collections Consultant- 6 MonthsEvolution Group Ltd • East London, ZA
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Collections Consultant- 6 Months

Collections Consultant- 6 Months

Evolution Group Ltd • East London, ZA
30+ days ago
Job description

Responsibilities:

  • Contact customers via phone to collect overdue payments
  • Work with customers to negotiate payment plans and resolve payment issues
  • Use communication skills to build rapport with customers and encourage payment
  • Document all communication with customers in a clear and concise manner
  • Meet daily, weekly, and monthly collection targets to earn commission
  • Work independently, while staying in touch with team leader or manager
  • Follow up on payment promises and commitments made by customers
  • Escalate difficult collection cases to the appropriate team leader or manager
  • Maintain compliance with all collection laws and regulations

Requirements

  • Grade 12
  • Tertiary qualification would be advantageous
  • At least 1 year of experience in collections or customer service would be advantageous
  • Excellent communication and negotiation skills
  • Ability to work independently and meet collection targets
  • Strong attention to detail and organization skills
  • Ability to handle difficult customers and situations with tact and professionalism
  • Knowledge of collection laws and regulations is an asset
  • Computer literacy essential
  • A reliable internet connection and a quiet workspace
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Collections Consultant- 6 Months • East London, ZA

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