Copy of Client Service Delivery Manager

Client Service Delivery Manager

Permanent employee, Full-time

• South Africa - REMOTE

Salary : 480,000 - 720,000 R per year

Job Description

Who We Are At SmartPA, we don’t just provide support – we transform it. Our mission is simple yet bold : to redefine administrative and PA services through innovative thinking, cutting-edge technology and an unrelenting pursuit of excellence. Trusted by global leaders in industries like tech, automotive and retail, we’re the engine behind smarter, more efficient operations. With a vibrant, client-focused culture and a team driven by creativity, no two days at SmartPA are ever the same. As we continue to grow rapidly, this is your opportunity to join us on the journey to becoming the most optimised administrative organisation in the world. If you’re ready to challenge the status quo and create meaningful impact, we want to hear from you!

Key Responsibilities and Skills

What You\'ll Do

The Centre of Excellence (COE) is the driving force behind SmartPA, where strategy comes to life. As part of this dynamic, client-facing department, you’ll be the heartbeat of our business – delivering high-impact, tailored support to a key client account daily.

In the role of Client Service Delivery Manager, you’ll take ownership of team performance and service delivery excellence. You’ll oversee day-to-day operations, solve challenges proactively, and ensure your team consistently delivers measurable value and positive results for our clients.

This particular role is assigned to one of our ‘dedicated’ clients, meaning you will be representing our brand, whilst working very closely with a global tech giant .

This leadership role is responsible for the overall performance of the team, crucially ensuring client happiness, flawless brand representation, and continuous service quality improvement.

What Your Day Will Look Like

About You

You are a natural leader and a dedicated client advocate who measures success by client retention and satisfaction scores. You operate with a continuous improvement mindset, using data and technology to not just react to problems, but to proactively engineer solutions. You are a clear, diplomatic, and inspiring communicator, capable of driving change at both the team and client levels.

Experience

What You\'ll Need

Your experience is key but your attitude is what sets you apart.

Essential :

Desirable :

Work Remotely

Yes

Salary

£40,000 - £50,000 (depending on experience)

Schedule

Monday - Friday

Your working hours will be 2 : 00pm to 10 : 30pm (UK time), aligned to cover the 9 : 00am to 5 : 30pm (EST) business day.

Job Type

Full-time, Permanent (37.5 hours per week)

What\'s in it for you?

At SmartPA we believe in rewarding talent and supporting your growth.

About us

At SmartPA we provide industry leading administrative and businesses support services to organisations across the globe. Through our knowledge and experience, we aim to teach the true value of EA and secretarial services as a fundamental support function in every business, providing access to the world’s largest talent pool, whilst raising standards and inspiring growth across our marketplace.

We offer a variety of opportunities to work with and within SmartPA from free training to becoming a fully fledged Partner. The Partnership provides a unique opportunity for Partners to run their own home based business, delivering SmartPA\'s world-class back office services.

Whether you want flexible working hours, increased income, better work-life balance or minimised childcare costs, SmartPA enables you to achieve your goals

We are looking forward to hearing from you!

Thank you for your interest in SmartPA, please fill out the following short form. Should you have difficulties with the upload of your data, please send an email to Data privacy statement Uploading document. Please wait. Please add all mandatory information with a

#J-18808-Ljbffr