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Manager, Retention
Standard Bank GroupJohannesburg, ZA10 days ago
Job descriptionTo proactively manage and retain Business Banking clients within the relevant segment by driving inactive new-to-bank (NTB) activations, addressing service failures, and enhancing client engagement. The role focuses on strengthening client relationships, entrenching banking solutions, and reducing attrition through data-driven insights and targeted interventions. Business Commerce Degree 5-7 years extensive experience in Business Banking, with a deep understanding of the financial needs and challenges faced by Subject Matter Experts and enterprise clients Proven client relationship management and retention strategy experience Skilled in-service recovery and resolving client complaints effectively Comfortable using data and insights to identify at-risk clients and drive engagement 5-7 years experience in collaborating with cross-functional teams (e.g., Relationship Managers, Product, Operations etc.) Require Relationship Manager experience in the Growth segments Banking jobs
Job title : Manager, Retention
Job Location : Gauteng, Johannesburg
Deadline : October 19, 2025
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Manager • Johannesburg, ZA