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Student Advisor (Distance) X2

Student Advisor (Distance) X2

ADvTECHZA
19 days ago
Job description

Job title : Student Advisor (Distance) X2

Job Location : Gauteng,

Deadline : October 11, 2025

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Duties and Responsibilities :

Database Capturing and Integrity

  • Ensure all database (online, telephonic enquiries, walk-ins) secured is captured accurately and in full on SIMS.
  • For leads that are integrated into SIMS (e.g. website leads, online applications etc.) ensure that all additional student personal information is captured.

    • Consultations

  • Ensure all database (online, telephonic enquiries, walk-ins) secured is captured accurately and in full on SIMS.
  • After the initial telephone call, send all necessary information via email.
  • Responds to and consults with, if necessary, all applications not yet consulted with.
  • Conducts follow up calls with all enquiries within 5 working days of initial contact.

    • Applications

  • Secure applications by following the consultation process with all leads and enquiries.
  • Follow up with unpaid online applications to secure payment and necessary certified supporting documentation.
  • Complete required weekly follow up calls to secure applications.
  • Achieve set individual application targets as determined by Head : Student Recruitment (Distance).
  • Drive applications to accept offer of admission and pay the required pre-registration fee.

    • Registration Targets

  • Achieve individual registration target as determined by Head : Student Recruitment (Distance).

    • Stakeholder Management and Customer Service

  • Internal customer points to note - interaction with his / her team members, interaction with other campus staff outside his / her team, interaction with Campus Senior management and Campus Head.
  • Manages relationships in accordance with policies, procedures and legal requirements.
  • Ensures and enables clear and open communication between the stakeholders and the brand.
  • Conducts regular meetings with stakeholders.

    • Competencies required :

  • Telephone Etiquette
  • Advanced Oral & Written Communication
  • Interpersonal
  • Time Management & Planning
  • Willingness to Learn
  • Customer Service Focused
  • Target driven with an ability to handle pressure

    • Minimum Education Requirements :

  • 3 Year Diploma / Bachelors Degree (NQF level 7) in Business / Marketing / Public Relations / Communication field or similar

    • Minimum Work Experience Requirements :

  • Minimum of 2 years Sales Consultant / Customer Relations Consulting experience.
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