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Support Engineer

Support Engineer

The Legends AgencyWorkFromHome, KwaZulu-Natal, South Africa
6 days ago
Job description

Overview

Support Engineer (Proactive Services)

Join a dynamic and fast-growing technology services provider

Remote South Africa Salary : Negotiable Hours : 8AM to 5PM UK

About Our Client

Our client is a young dynamic and ambitious technology services business with a strong heritage dating back to 1997. The company has consistently achieved impressive growth averaging 23% year-on-year with a low staff turnover and a thriving customer base. With a vision to become the most influential technology partner for SMEs across the South East of England they combine innovation expertise and strong vendor partnerships.

As a trusted partner of leading global technology vendors such as Microsoft HPE VMware Sophos and Gamma the company offers its people the chance to work with cutting-edge technology contribute to shaping industry trends and grow their careers in a supportive and fast-paced environment.

The Role : Support Engineer (Proactive Services)

Reporting directly to the Support Engineer Team Leader this role focuses on delivering proactive monitoring and backup & recovery services for both contracted and non-contracted addition you will step in as a 2nd Line Engineer when required ensuring seamless support across the team. This is a role that requires excellent technical knowledge problem-solving and clear communication while maintaining control and logical decision-making under pressure.

Key Responsibilities

  • Perform daily monitoring of proactive tools ITSM queues and MDR alerts
  • Manage breach remediation conditional access log analysis and incident triage
  • Diagnose and resolve backup anomalies upgrade software and review client schedules
  • Deliver proactive and backup / recovery support across client environments
  • Ensure tickets are logged updated and resolved within SLA obligations
  • Conduct periodic backup testing and data restoration activities
  • Produce weekly ad-hoc and RCA reports for internal and client use
  • Collaborate with internal teams and escalate issues where required
  • Recommend service improvements and identify training opportunities

About You

  • A-Level / AS Level in IT BTEC / HND in IT or CompTIA A / N (essential)
  • Microsoft certifications (MCP / MCSE) and ITIL Foundation (beneficial)
  • Proven experience with complex desktop / server / network troubleshooting
  • Strong knowledge of Office 365 administration 2FA troubleshooting and MDR alerting
  • Familiarity with Solarwinds / Nable monitoring tools and SonicWall remediation
  • Broad understanding of on-prem and cloud infrastructures (O365 Azure virtualisation storage security)
  • Excellent communication multitasking and organisational skills
  • Strong customer service orientation with the ability to explain technical issues to non-technical users
  • Adaptability logical problem-solving and the ability to work effectively under pressure

    • Key Skills

    Ruby,Mac Os,Computer Networking,Windows,TCP,Customer Support,Linux,Shell Scripting,VPN,Dns,Technical Support,Troubleshooting

    Employment Type

    Full Time

    Experience

    years

    Vacancy

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    Support Engineer • WorkFromHome, KwaZulu-Natal, South Africa