Graduate Mechanical Engineer (Applications Engineer)

Qualifications : B.Eng., BSc, or BTEC (National Diploma) in Mechanical Engineering or associated discipline.

Experience : Graduate

Duties & Responsibilities

• Providing high-quality technical support to clients on queries related to CATIA or other similar 3D Design Software (Fusion 360, Solidworks, Inventor, CREO or similar)  via phone, email, or one-on-one support sessions.
• Building trust and developing strong relationships with clients by demonstrating a clear understanding of their business, processes, and requirements.
• Conducting training sessions for customers on the use of CATIA or other similar 3D Design Software (Fusion 360, Solidworks, Inventor, CREO or similar
• Communicating effectively both internally and externally in a proactive manner.
• Working with sales, operations, and marketing teams to provide consistent and cohesive information to prospects and customers about our products and services.
• Provide technical guidance and support to clients throughout the integration and implementation
• Collaborate with the sales team to contribute to the enhancement and innovation 3d design software
• Should have a good understanding of the principles of PLM
• Must be well presented, articulate, able to identify client requirements, recommend and describe appropriate solutions within our software portfolios, and be comfortable liaising with client representatives at all levels.