Operations Manager

Overview

Operations Manager role at Pedros. Lead the implementation of the Operations Management Framework across the organisation and drive sustainability, profitability, and growth for the brand.

Responsibilities

• Implement Operations Management Framework across the organisation
• Support and enable the sustainability and profitability of existing and potential stakeholders
• Expand the scope, growth, and clientele of the brand
• Ensure standard operating procedures are maintained and followed to uphold service standards
• Manage operational issues at stores
• Manage quality control and compliance in line with SOP
• Achieve sales and GP% targets
• Handle all operational issues for allocated stores
• Ensure quality and optimal compliance with SOP
• Set guidelines to manage turnover, food cost, and operational expenses to maximize net profitability
• Assist Franchise partners in troubleshooting
• Address customer complaints and implement corrective action
• Review weekly store reports
• People management – plan, organise, lead and control subordinates to meet store objectives
• Coach and develop the team

Qualifications

Employment details

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