Utilities Customer Advisor - Nightshift

Overview

Utilities Customer Advisor - Nightshift at Sigma Connected Group. The role involves handling inbound and outbound customer inquiries in a utilities environment, delivering professional and helpful service to customers, and working with campaign guidelines, scripts, and systems. The position is based in offices in the Southern Suburbs, Cape Town, with a flexible home-office component during shifts.

What Your Day-to-Day Will Look Like

• Work on inbound and outbound customer inquiries within a utilities environment and handle related back-office tasks and general inquiries.
• Respond to all incoming and outbound calls in a professional, courteous, and friendly manner using campaign guidelines, scripts and systems.
• Maintain a quick-paced environment with frequent calls and contribute to team goals.
• Engage in full training and ongoing coaching to develop skills and performance.
• Collaborate with teammates virtually and in-office as required.

What Amazing People Will Bring to the Role

Recruitment Approach

We follow a straightforward recruitment process : submit your CV; if there’s a suitable position, you will be contacted for a brief phone chat. If you match, you’ll be invited to a Talent Session or a one-on-one interview, followed by onboarding and a start date.

Notes

If you need any adjustments during recruitment, please let us know. We welcome diverse, equal, and inclusive participation.

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