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Specialist Managed Services
Absa Group LimitedZA4 days ago
Job descriptionAct as the single point of contact & lead for identified vendors & OR; clients & OR; specific teams identified within the vendor & or client to ensure the successful, optimal, commercially viable & sustainable delivery of technical products & services to our organization / the client organization. Provide ongoing support in the requirements analysis & business capability review processes pre-during & post contract negotiation Leverage expertise in technology, the client & our own business areas to support solution design processes Gain deep expertise in the technical solutions to successfully manage MSP / client delivery to business Implement routines & processes to consistently evaluate solution requirements & evolve / inform the evolution of products & services required Provide input into feasibilities and business cases Work as part of integrated delivery teams to manage the implementation of project / program roadmaps associated with the managed services partnership Lead all project / program & relationship management routines for the managed service partnership Ensure the successful implementation of all products & services across the partnership Work with internal / external clients to clearly articulate & define Service Level Agreements for the assigned area of focus Implement clear monitoring & project / program and service management routines (meetings, design forums, change forums, application support, application maintenance, application security, pre-prod & production implementations & monitoring, incident management, quality management, problem management, reporting, infrastructure monitoring (e.g. networks) etc.) Ensure ongoing monitoring & performance reviews and associated reporting to client (internal / external) Leverage ongoing monitoring & performance to ensure uninterrupted business operations & proactive issue identification & resolution for a specific business area Hold the ‘one stop shop’ accountability for reliable, resilient & effective service provision for the product / service area Design, implement & lead problem & incident management processes (in cases of) for the defined product / service area Leverage service monitoring data & analytics to provide recommendations for a more successful & evolving partnership Stay ahead of the curve on managed services & technology product / service trends and leading practices & apply these for the benefit of the partnership Understand the MS landscape & environment & leverage knowledge & expertise gained to make recommendations for future partnerships & partnership improvements Identify & communicate opportunities for managed services partnership enhancements (commercial viability) Support commercial negotiations (e.g. participate in negotiations, providing supporting information & data analytics etc.) Act as the single point of contact for MSP’s for defined product / service area & communicate / guide them on strategy & requirements alignment, changes, challenges, and or issue resolution etc. Ensure the implementation of effective relationship & communication management routines that enable successful service provision to or by the organization Support the onboarding process for customers & or MSPs & ensure the environment is conducive to partnership service provision (everything is in place in the physical / other environment) Ensure partnership delivery on all parameters – ensuring we obtain value from the partnership People Manage the capacity planning & resource management processes & tools ensuring the right number of resources (ABSA & Service Side) to deliver uninterrupted services across the estate Support the capability development across the partnership (clients and or MSP’s) & continuously cascade relevant business / technical information for the enhanced delivery of products & services Leverage coaching expertise in all activity to drive a higher quality design and deployment of technical products and services by MSP’s or as an MSP provider Ensure the partnership delivers on targets and objectives (sustainably / ALWAYS!) Deliver on all contract requirements (as client & OR; MSP) to ensure sustainable and viable partnerships always Apply the organization risk & governance frameworks for all contracts & services provision Ensure product / services alignment to all Tech (CSO, CTO etc.) guidelines and frameworks and are in compliance with all internal policy & external regulatory requirements Lead the input requirements for all internal / external audits related to managed services provision & or receipt Deliver on time & on budget (always) Bachelor's Degree : Information Technology Customer Service jobs
Job title : Specialist Managed Services
Job Location : Gauteng,
Deadline : October 03, 2025
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Job Summary
Job Description
Service Management
Vendor / Client identification & Negotiation
Financial & Vendor Management, Risk & Governance
Education
End Date : September 27, 2025
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Service Specialist • ZA