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IT SUPPORT ADMINISTRATOR

IT SUPPORT ADMINISTRATOR

IOECDurban, KwaZulu-Natal, South Africa
5 days ago
Job description

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Job Description

  • Set up all new employees.
  • Handle all logged calls accurately and timeously.
  • Perform preventative, adaptive, and perfective maintenance to ensure optimal functioning of the end user device management environment.
  • Perform first-line diagnosis prior to assignment of the incident to a vendor (includes PABX telephony system, video conferencing).
  • Vendor management.
  • Manage Helpdesk System.
  • Verify hours / minutes logged per request.
  • Analyse reported problems and implement appropriate solutions, escalating unresolved issues.
  • Resolve the root causes of incidents and deploy effective workarounds.
  • Resolve problems as underlying causes are identified and corrected.
  • Communicate clearly and precisely with users regarding expectations for call-backs, follow-ups, and open issues.
  • Identify suitable workarounds that provide staff with service improvement while a more permanent solution is sought.
  • Analyse urgency and the resources required to effect temporary or permanent solutions to the problems.
  • Follow the processes and procedures for technical support workflow.
  • Provide remote technical support.

Duties & Responsibilities

  • Set up all new employees.
  • Handle all logged calls accurately and timeously.
  • Perform preventative, adaptive, and perfective maintenance to ensure optimal functioning of the end user device management environment.
  • Perform first-line diagnosis prior to assignment of the incident to a vendor (includes PABX telephony system, video conferencing).
  • Vendor management.
  • Manage Helpdesk System.
  • Verify hours / minutes logged per request.
  • Analyse reported problems and implement appropriate solutions, escalating unresolved issues.
  • Resolve the root causes of incidents and deploy effective workarounds.
  • Resolve problems as underlying causes are identified and corrected.
  • Communicate clearly and precisely with users regarding expectations for call-backs, follow-ups, and open issues.
  • Identify suitable workarounds that provide staff with service improvement while a more permanent solution is sought.
  • Analyse urgency and the resources required to effect temporary or permanent solutions to the problems.
  • Follow the processes and procedures for technical support workflow.
  • Provide remote technical support.

    • Candidate Skills and Experience Requirements

  • Laptops and Desktop Computers
  • On Premise and Cloud based Servers
  • Network support and maintenance incl. Wi-Fi
  • Proactive and preventative maintenance
  • Multifunctional Network Printer support, excluding Hardware maintenance
  • Mobile devices
  • Multimedia Devices
  • End Point Antivirus support
  • End Point patch management
  • Veeam Backups
  • Tracking spares
  • IT Asset Management
  • Microsoft Active Directory
  • Office 365
  • Hyper-V
  • End-User Support
  • Server Installation & Configuration.
  • LAN / WAN configuration and support.
  • Ethernet, Fibre, Wireless and Wi-Fi network installation and support
  • Software installation and support
  • Renewal of all software licenses (Syspro, Office365, Adobe, Bartender….)

    • Skills And Experience

  • Completed Matric, and A+ and N+ qualification or IT related qualification. Firewall certifications will be Advantageous.
  • 3-5 years’ experience in computer networks and systems maintenance.
  • Experience in the maintenance of Firewalls.

    • Attributes And Competencies

  • Strong customer service skills, always presentable, excellent verbal and written communication skills including effective listening skills.
  • Strong work ethic, able to work in manner that is systematic, detail oriented, and process driven.
  • Solid analytical and troubleshooting skills specific to software related issues.
  • Experienced in teamwork and completing tasks independently.
  • Curious, takes initiative with a self-directed desire to learn and grow.

    • Package & Remuneration

    The salary will be market related and based on prior experience.

    Interested

    If you believe you fulfil the above criteria, please can you send your CV through to

    Please note that if you do not fulfil all the above requirements for the position your CV will not be considered.

    Company Description

    IOEC is a dynamic and ambitious family owned and run export trading business based in Durban. We have been in existence for the last 52 years with a third generation in place. We specialize in the export of FMCG's, fruit and vegetables, meat, wines and building materials to over 45 countries throughout the world. We have subsidiary businesses in both the Seychelles and Mauritius.

    Seniority level

    Mid-Senior level

    Employment type

    Full-time

    Job function

    Information Technology

    Industries

    Wholesale Import and Export

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    It Administrator • Durban, KwaZulu-Natal, South Africa