Warranty & Aftersales Administrator

Duties :

• Warranty Claim Administration : Process and administer warranty claims in accordance with the Group policies and procedures.
• Claim Review and Validation : Review and validate warranty claims for accuracy and completeness, ensuring compliance with company guidelines.
• Dealer and Customer Support : Provide timely and professional support to dealers and customers, responding to inquiries and resolving issues related to warranty claims.
• Data Entry and Record-Keeping : Accurately enter warranty claim data into the company's database, maintaining up-to-date and accurate records.
• Reporting and Analysis : Generate reports and analyse data to identify trends and areas for improvement in the warranty process.
• Handle incoming inquiries from Dealers and Customers regarding aftersales services, warranty claims, and spare parts orders, providing prompt and helpful assistance.
• Policy and Procedure Adherence : Ensure adherence to company policies and procedures, as well as regulatory requirements.
• Collaboration with Cross-Functional Teams : Work closely with other departments, such as Technical and Parts to resolve warranty-related issues.
• General aftersales administration as required. Provide administrative support to the aftersales team, including data entry, filing, document management, minute-taking etc.
• Assist in coordinating schedules for customer / dealer meetings, ensuring timely and accurate service delivery.

Minimum Requirements :

Personal Attributes :