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Service Advisor

Service Advisor

Merand Corbett & AssociatesStellenbosch, South Africa
17 hours ago
Job description

Key Responsibilities

Customer Interaction & Communication

  • Welcome customers professionally and identify their service requirements.
  • Provide accurate cost and time estimates for repair and maintenance services.
  • Explain technical details clearly to customers in easy-to-understand terms.
  • Maintain ongoing communication on vehicle status, timing, and costs.
  • Follow up after service completion to ensure customer satisfaction.

Service Scheduling & Coordination

  • Schedule and manage service appointments to optimize workshop capacity.
  • Coordinate with technicians to ensure timely completion of services.
  • Confirm that all required parts and materials are available prior to appointments.

    • Documentation & Record-Keeping

  • Create detailed service orders capturing customer concerns and vehicle information.
  • Maintain accurate service histories and warranty records.
  • Manage invoicing and payment processing efficiently and accurately.

    • Quality Control & Customer Satisfaction

  • Ensure service work meets Jaguar Land Rover quality standards.
  • Strive to exceed customer expectations through outstanding service delivery.
  • Handle and resolve customer concerns professionally, escalating where necessary.

    • Product & Service Knowledge

  • Stay updated on new models, features, services, and promotions.
  • Promote dealership products and service offerings to customers where relevant.

    • Team Collaboration & Reporting

  • Collaborate effectively with service, parts, and sales teams.
  • Report regularly on service performance, customer satisfaction, and department efficiency.

    • Minimum Requirements

  • Minimum 2 years experience in a service or sales-oriented role (dealership experience advantageous)
  • Computer literate (MS Office Suite)
  • Valid drivers license and own transport
  • A technical qualification will be advantageous

    • Key Competencies

  • Strong communication and interpersonal skills
  • Customer service excellence
  • Problem-solving and analytical thinking
  • Motivation and goal orientation
  • Self-management and resilience

    • If you are passionate about people, cars, and premium service experiences this is your opportunity to join a respected luxury automotive brand and make your mark in a customer-facing role.

  • ONLY SHORTLISTED CANDIDATES WILL BE CONTACTED
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    Service Advisor • Stellenbosch, South Africa