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Business Analyst - Remote

Business Analyst - Remote

Hire ResolveWorkFromHome, KwaZulu-Natal, South Africa
30+ days ago
Job type
  • Remote
Job description

Hire Resolve's client is looking for a Business Analyst to join their Business Analysis team remotely, supporting the design and technical development of customized solutions using the Blueport Platform.

Responsibilities

  • Under the direction of a supervisor, perform research and requirements gathering; process analysis; investigation of existing functionality; gap analysis; participation in design of new functionality; ensure functionality / products satisfy the client requirements.
  • Participate in project walkthroughs : business requirements gathering, design walkthrough, functional test plans and implementation sessions.
  • Prepare detailed use case descriptions for the development team to implement key functionality
  • Perform product testing to ensure product quality is maintained.
  • Contribute to the implementation of new products and communicate effectively between internal and external stakeholders to ensure customer satisfaction is maintained.
  • Provide user training
  • Build and maintain strong, long-lasting client relationships
  • Ensure the timely and successful delivery of our solutions according to customer needs and

objectives

  • Prepare SLA or other reports required on client account status
  • Provide first line support to clientsCollaborate with development team to create Statements of Work, where required
  • Assist with challenging client requests or issue escalations as needed
  • Find ways to increase quality of customer service
  • Requirements

  • 5+ years in performance improvement environments.
  • 2+ years as a Senior / Lead Business Analyst.
  • Experience with external clients / customers.
  • Track record of process improvement design using technology.
  • Ability to write technical documentation (use cases, product references).
  • Versatility and comfort in innovative, dynamic settings.
  • How to Apply

    You may forward your CV to Gaby Turner at or you may forward your CV to

    #J-18808-Ljbffr

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    Analyst • WorkFromHome, KwaZulu-Natal, South Africa

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