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Engine Field Service Technician - Level II

Engine Field Service Technician - Level II

Cummins Inc.ZA
4 days ago
Job description

Job title : Engine Field Service Technician - Level II

Job Location : South Africa,

Deadline : October 24, 2025

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DESCRIPTION

  • We are looking for a talented Engine Field Service Technician to join our team specializing in Services, Maintenance and Diagnostics for our Service Operations Department in Sishen Mine, Kathu, South Africa.

    • In this role, you will make an impact in the following ways :

  • Deliver Reliable On-Site Repairs : You'll diagnose and complete less complex engine repairs directly at customer sites, ensuring minimal downtime and maintaining operational continuity.
  • Enhance Customer Satisfaction : By engaging professionally and courteously, you'll build trust and ensure customers feel heard and supported throughout the service process.
  • Ensure Efficient Service Execution : Your use of specialized tools and adherence to documented procedures will lead to accurate diagnostics and timely repairs, boosting service quality.
  • Maintain Equipment Health : Performing scheduled preventative maintenance will help extend engine life and reduce the likelihood of future breakdowns.
  • Support Team Collaboration : By escalating unresolved issues to senior technicians or supervisors, you'll contribute to a collaborative problem-solving environment and ensure complex issues are resolved effectively.
  • Drive Continuous Improvement : Completing service documentation accurately helps improve internal processes, warranty tracking, and quality assurance.
  • Identify Growth Opportunities : Spotting additional service needs during visits allows you to proactively support customers and contribute to business development.
  • Promote Safety and Compliance : Your adherence to Health, Safety & Environmental policies ensure a safe working environment for yourself, your team, and the customer.

    • RESPONSIBILITIES

    To be successful in this role you will need the following :

  • Strong Diagnostic and Troubleshooting Skills : You must be able to translate customer complaints into actionable troubleshooting plans using guided workflows, specialized tools, and diagnostic software to isolate and resolve issues efficiently.
  • Proficiency with Electronic Service Tools : Success depends on your ability to identify and use the correct hardware and software tools, interpret results accurately, and determine the next steps for effective service resolution.
  • Understanding of Engine System Interactions : You’ll need to analyze how mechanical and electrical systems interact (e.g., exhaust, cooling, fuel, sensors) using service publications and measurement tools to ensure accurate diagnosis and repair.
  • Commitment to Quality Repairs and Documentation : Performing repairs within standard timeframes, following guidelines, and documenting all steps thoroughly ensures high-quality service, cost-effective maintenance, and seamless communication across teams.

    • QUALIFICATIONS

    Education / Experience

  • Matric certificate
  • Complete N2 certificate
  • Diesel mechanic trade test or Millwright trade test
  • Valid driver silence
  • experience working with diesel engines
  • 1-3 years working experience post apprenticeship
  • Apprentice Trained Engine Technician (Preferred)
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    Field Service Technician • ZA