Overview
Position : Regional General Manager
Reporting to : National Executive
Overall purpose of the job : Self-motivated manager to oversee and manage operations in all areas within a defined region providing the business with effective and efficient running of day-to-day subscriber business achieving all goals and maximising profitability. Implement and execute effective business strategies and programs. Provide leadership and drive performance for the Residential and Small Business unit for their area. The role encompasses responsibility for sales, technical installation, technical servicing, localized community schemes, administration and EHS. The incumbent has full P&L responsibility for the Region. The successful incumbent must drive and build a robust winning business culture ensuring a sustainable future.
Minimum qualifications and experience :
- University Degree (B. Com or similar) - Post-graduate qualification highly advantageous
- Minimum 3-5 years experience in Senior Management role with Sales and Customer Service
- Sales metrics, Financial management and analytics, Business systems and processes
Duties & Responsibilities
Financial Management :
Full responsibility for Profit and Loss CentreBudgetary planning including revenue and capital expendituresReviews and analyses of activities such as costs, operations (e.g. vehicle cost per customer) and forecast data to determine department or division progress toward stated goals and objectivesManaging the vehicle related costs through reduction in incidents, costs and the optimisation of resource deploymentMonitoring and managing all direct labour costs namely; overtime, absenteeism, training, excess leave and staff turnoverOverhead cost control to effectively manage the cost of service deliverySales :
Achieve sales targets per each sales channelNew Unit salesTargeted RPUTechnical revenueMaintain acceptable margins, manage discounts and technical efficiencyManagement of reconnection rate in conjunction with Customer Contact CentreDrives efficiency and effectiveness of in-house sales teams in conjunction with National Sales ManagerOversees efficiency and effectiveness of in-house sales teams in conjunction with Direct Regional Sales ManagersDrives efficiency of and technical teams in conjunction with Regional Technical ManagersBusiness generation :
Strategy design to grow the business appropriate to the Districts and BranchesLocalised Security Scheme (LSS) management of overall profitability and taking appropriate business decision to ensure long term sustainabilityIntervention in unprofitable areas or LSS to ensure minimum profitability goals are achieved - this could include closure of unprofitable areasExploring and evaluating green-fields areas for expansion of the businessExploring and evaluating acquisition opportunitiesBranch Management :
Looking to the short-medium future of the business and making key recommendations for technology, resource and skill allocation and utilizationClear communication and implementation of strategy across the BranchesManage attrition rates downEnsure development of tactical programs to pursue targeted goals and objectivesMonitor overall operational delivery in the BranchesProvide direct management of key functional managers in the business unit : Sales, Technical and Regional Admin TeamsIndirect reporting line of Operations, Finance and HR Teams within the matrix structureReport key results to corporate officesEngage with all stakeholders in broader organizational strategy planning and executionOversees key projects, processes and performance reports, data and analysisDevelop and maintain a wide network of relationships throughout the business to instil a collaborative cultureImplement localisation including Community Social Media, CCTV and other key localisation steps in the areaOperations :
Accountable to maintain quality service and outputs related to a work in the district (alarm services, contact centres, armed response, guarding etc.) in compliance with policy and proceduresOversee key projects, processes and performance reportsIdentify and solve immediate operational problems within team environment and escalate unresolved issues for resolution as and when requiredEnsure effective operations management service delivery ensuring compliance with identified service practices, principles and processesMonitor operations for efficiency, provide feedback to team and serve as a point of escalation for challenging operational issuesVisit client sites on an ongoing basisPlay an active role in escalated customer complaintsDevelop and maintain client relationships to enhance customer serviceResolve and escalate customer complaints within the set time framesPeople Management :
Create individual and team ownership for decisions, plans and strategies by collaborating with and empowering team membersIntegrate and assign resources across the auditing function through effective workforce planning to ensure efficient work streamsEffectively manage performance within the team in order to ensure business objectives are achievedProvide clear leadership and promote and foster a team culture consistent with group valuesMotivate, coach, mentor and develop direct reports ensuring the continuous development of the team, creating an organisation-wide learning-enabled environmentEmbrace diversity and drive the Employment Equity strategy within the auditing functionEngage with various stakeholders across the business to drive communication and collaborationManage the succession planning process within area of responsibilityHealth and Safety (EHS) :
Contributes to achieving regional EHS targetsSupport, encourage and assist with instilling a Zero harm culture across the businessEnsure required EHS standards and targets are communicated, executed upon and achievedEnsure that method of work statements are in place for relevant activities identified under direct managementCompetencies Skills and Attributes :
Autonomous decision makingBusiness acumenCommunication proficiencyProblem Solving / AnalysisProject Management, Strategic ThinkingBudgeting and forecastingAnalytical Skills, Negotiation skills, Relationship buildingWe reserve the right not to make an appointment to any advertised position. While preference is given to existing employees at all times and the choice made is purely on merit; Historically Disadvantaged Candidates and Black Female Candidates are encouraged and supported in the FSG team.
Fidelity Services Group (Pty) Ltd supports global fair practice and business ethics on continuous development of our human capital as the key resource to our success in the markets in which we participate.
Should you not be contacted regarding this position within 10 working days from the closing date please regard your application as unsuccessful.
Required Experience :
Director
Key Skills
Cost Accounting, B2C, ASP.NET, AC Maintenance, Digital & Creative, Jni
Employment Type : Full-Time
Experience : years
Vacancy : #J-18808-Ljbffr
