IT Technical Support Analyst

Fusion RecruitmentGauteng, South Africa

30+ days ago

Job description

Reference : JHB -Maris-1

Well-established manufacturing company based in Benoni is seeking an IT Technical Support Analyst to join their team (BA EA).

Duties & Responsibilities

Requirements :

Proven 5 years work experience as a Technical Network Analyst, Network and Firewall Administration, IT Help Desk Technician or similar role
BS degree in Information Technology, Computer Science or relevant field
English Fluency both written and verbal
Ability to diagnose and troubleshoot basic technical issues
General networking TCP / IP, DHCP, DNS (CompTIA Network+, Fortinet and SD Wan advantageous)
Additional certification in Microsoft (MCSE), O365, Linux, Cisco or similar technologies is a plus

Responsibilities :

Install and configure computer hardware operating systems and applications

Network and Security administration in conjunction with the designated Service Providers

Monitor and maintain computer systems and networks

Talk to staff or clients through a series of actions, either face-to-face or over the phone, to help set up systems or resolve issues. Provide 3rd Line user support and onsite support to Team Members

Troubleshoot system and network problems, diagnosing and solving hardware or software faults

Provide support, including procedural documentation and relevant reports

Follow diagrams and written instructions to repair a fault or set up a system

Support the roll-out of new applications

Set up new users' accounts and profiles and deal with password issues

Respond within agreed time limits to call-outs

Work continuously on a task until completion (or referral to third parties, if appropriate)

Following standard procedures for proper escalation of unresolved issues to the appropriate teams

Provide prompt and accurate feedback to customers

Ensure all issues are properly logged and prioritize and manage many open cases at one time

Rapidly establish a good working relationship with customers

Asset Management on all IT related devices

Package & Remuneration

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It Support • Gauteng, South Africa