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Commercial System Enablement Manager
Network RecruitmentCenturion, South Africa20 days ago
Job descriptionBachelor's Degree in Information Systems or Computer Science 7+ years' experience in managing commercial systems (CRM, ordering or customer self-service) in a telecom or technology environment Proven experience in system integration, process enablement, and cross-functional collaboration
SUMMARY :
The Commercial Systems and Enablement Manager will lead, manage and continuously improve the organisation's commercial systems, covering customer acquisition, sales, ordering and customer self-service platforms. Ensure that commercial systems are integrated, optimised, secured and effectively adopted by the business team, to support seamless customer journeys and operational efficiency.
POSITION INFO :
Key Responsibilities :
- Develop and execute a commercial systems enablement strategy aligned with business and IT objectives
- Serve as the bridge between IT, Sales, Marketing and Operations, to ensure that systems support end-to-end commercial processes
- Manage and maintain the ecosystem of commercial systems, including CRM, sales enablement tools, ordering platforms and customer self-service portals
- Drive the effective adoption and utilisation of systems by business users through enablement initiatives, training and communication
- Manage vendor relationships related to commercial systems, including support agreements and enhancement roadmaps.
- Lead, coach, and develop a small technical and functional enablement team.
Job Experience and Skills Required :
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Commercial Manager • Centurion, South Africa