Talent.com
This job offer is not available in your country.
Patient Onboarding & Insurance Coordinator (Healthcare) - EST Hours (Remote

Patient Onboarding & Insurance Coordinator (Healthcare) - EST Hours (Remote

ISTA SolutionsWorkFromHome, Gauteng, South Africa
3 days ago
Job type
  • Remote
Job description

ISTA Personnel Solutions South Africa is a dynamic and fast-growing BPO company, specializing in providing top-tier operational support to U.S.-based companies. We are not a recruitment agency — we are a dedicated extension of our clients' teams, delivering high-quality service with precision, efficiency, and a personal touch.

Our US-based client offers Virtual Speech Therapy and is looking for a warm, detail-oriented, and persuasive professional to join their team as a Patient Onboarding & Insurance Specialist . This role combines client onboarding, insurance guidance, and ongoing relationship management. You will serve as the first point of contact for new clients / patients, ensuring a smooth start to their services, while building trust and supporting retention through excellent client care.

Working Hours

  • Monday to Wednesday : 10 : 00 AM - 7 : 00 PM (EST) — This equates to 16 : 00 to 01 : 00 South Africa time, subject to change with daylight savings.
  • Thursday : 12 : 00 PM - 9 : 00 PM (EST) — This equates to 18 : 00 to 03 : 00 South Africa time, subject to change with daylight savings.
  • Friday : 9 : 00 AM - 5 : 00 PM (EST) — This equates to 15 : 00 to 23 : 00 South Africa time, subject to change with daylight savings.
  • Internet Requirements : A fixed fibre line with a minimum speed of 25 Mbps (upload & download) and the ability to support a wired Ethernet connection is mandatory.
  • Power Backup : A reliable power backup solution is required to manage load shedding and power outages.
  • Work Environment : This is a fully remote working role.
  • Public Holidays : You will be required to work on all South African public holidays (compensated as per BCEA).

Key Responsibilities

  • Onboarding & Insurance Sales
  • Serve as the first point of contact for new clients, ensuring a smooth and positive start to their virtual speech therapy journey
  • Verify, interpret, and explain insurance coverage for speech therapy services in a clear and confident manner
  • Promote services by educating clients on the value of offerings, highlighting insurance-covered benefits, and presenting self-pay options when applicable
  • Effectively handle inbound and outbound communications (calls, emails, texts) with professionalism and empathy
  • Guide clients through required steps to complete onboarding and begin therapy quickly
  • Account Management
  • Act as the primary relationship manager for assigned clients, ensuring awareness, satisfaction, engagement, and retention
  • Serve as an ongoing point of contact for client questions, benefit changes, or service adjustments
  • Proactively follow up with clients to encourage continued participation, troubleshoot barriers, and strengthen long-term loyalty
  • Collaborate with the scheduling and clinical teams to ensure seamless care transitions and consistent service delivery
  • Track and analyze client feedback, providing insights for process improvements and service enhancements
  • Sales & Growth Focus
  • Identify opportunities to expand client engagement, such as adding family members, additional sessions, or upgraded service packages
  • Partner with the Business Development and Payer Relations teams to align messaging and promote insurance partnerships
  • Contribute to achieving company growth and retention goals through effective account management and insurance-based sales conversations

    • Requirements

  • Previous experience in customer service, account management, or insurance sales required; healthcare or therapy setting experience strongly preferred
  • Strong verbal and written communication skills with the ability to explain complex insurance and clinical information simply and persuasively
  • Proven ability to build relationships and maintain client trust over time
  • Sales-minded with a track record of achieving goals while maintaining service excellence
  • Organized, detail-oriented, and comfortable managing multiple priorities in a fast-paced, remote environment
  • Proficient in CRM systems, email platforms, and Microsoft Office / Google Suite tools

    • Note : If you are not contacted within 14 working days, please consider your application unsuccessful.

    Seniority level : Mid-Senior level

    Employment type : Full-time

    Job function : Management

    Industries : IT Services and IT Consulting

    #J-18808-Ljbffr

    Create a job alert for this search

    Healthcare Insurance • WorkFromHome, Gauteng, South Africa