SA Customer Success Specialist - Outbound Calls

Overview

Sporty Group partnered with some of the world’s greatest Champions including Real Madrid FC, Michael Essien and Eder Militao. We’re on the lookout for Champions to be a part of the "Top Ranked Fastest Growing and Most Successful Online Gaming Brand in the World". Home to SportyBet, SportyTV, Sporty.com, Football.com and the newly launched SportyFM, we continue to lead with innovation and exclusive sports content. Sporty is expanding and we're building the world's go to platform for everyday entertainment.

Responsibilities

• As an experienced Outbound Calling Agent, you will be responsible for engaging with customers who have registered on our platform, with the key objective of onboarding new customers, reactivating dormant accounts, and increasing conversion rates. You will act as the voice of the brand, combining clear communication, product knowledge, and performance-driven strategies to grow our player base.
• Conduct high-volume outbound calls to reactivate dormant or lapsed customers or communicate promotions, bonuses, and product features
• Achieve and exceed daily, weekly, and monthly KPIs
• Deliver exceptional customer engagement by providing product knowledge, promotions, our Loyalty programme, our extensive perks and offerings and support
• Accurately record customer interactions and outcomes in CRM systems
• Work flexible shifts, including evenings and Saturdays, to maximize contact opportunities
• Provide customer feedback to management to help optimize sales scripts, promotions, and processes

What you’ll bring

What’s In It For You

We’re committed to making our recruitment process accessible to everyone. If you need any adjustments or accommodations during the application or interview process, please let us know.

Your Move

If you're excited about this role, even if you don't meet every requirement, we'd still love to hear from you. We understand candidates may hesitate to apply if they don't meet all requirements, however your unique perspective is what helps us innovate and grow together.

If you're interested, we encourage you to apply! Every application is reviewed by a member of our team (AI is not used in our recruitment process), and we aim to respond within 48 hours.

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