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Front House
Front HouseTsebo Solutions • Johannesburg, Gauteng, South Africa
Front House

Front House

Tsebo Solutions • Johannesburg, Gauteng, South Africa
30+ days ago
Job description

Duties & Responsibilities

Operational Planning Concierge / FOH :

  • Co-ordinate staff to ensure the delivery of exceptional front of house services.
  • Plan and schedule rosters to ensure optimal resourcing of all shifts.
  • Responsible for the reception and meeting room management.
  • Ensure smooth and optimal day to day running of the above key areas as well as an elevated workplace.
  • Exercise excellent judgement and decision making and be totally customer service driven
  • Organise large volumes of work for staff and others to multi-task.
  • Liaise with Clients and key business managers to ensure full and proactive business support is provided to their areas of responsibility.
  • Invest time and energy in the management and development and motivation of front of house team in a manner to ensure highest quality of service delivery while maintaining high team morale.
  • Undertake skills enhancement and personal development through monitoring and mentoring on individual and team basis.
  • Assist and deputise for the Senior Workplace Manager as required.
  • Ensure all aspects of FOH and Admin HR policies and procedures are adhered to including timesheets overtime claims sick and leave forms.
  • Ensure that all meeting room equipment is fully functional before any bookings take place liaison with AV specialist to ensure that all faults are rectified.
  • Ensure reception / Concierge desks are manned between the hours of 7am and 5pm.
  • Ensure visitors booking in and out system is maintained and adhered to at all times.

Operational Delivery Rooms / Events :

  • Co-ordinate events and meetings at Accenture Waterfall Offices (Buildings 3 & 6)
  • Co ordinate the AV / VC and set up together with the AV team (LTS)
  • Coordination of all services during events (set up stationery catering beverages etc)
  • Proactively review events brief and manage all events (evenings and weekend)
  • Manage relationships with catering company pertaining to events and meeting requirements
  • Oversee catering spreadsheet submission daily ensuring accuracy and that timelines are met with supplier
  • Manage weekly invoicing as per updated processes
  • Responsible for supplier invoices upload on Sharepoint for audit purposes
  • Will assume backup responsibility in the absence of Client Experience Specialist from a CX perspective in collaboration with Joseph who will lead Floor Services
  • Liaise with events team regarding events / meeting requirements
  • Facilitate communication with the GES team on Workplace changes administrative tasks PO processing amongst other duties
  • Ensure all rooms set ups as required by the client meet clients specifications
  • Ensure that rooms are cleared and tidied after each event or meeting

    • Process and Procedure Effectiveness :

  • Improve methods of carrying out work through on-the-job concrete experience.
  • Ensure that workflow continues without interruption.
  • Implement efficient and effective administrative performance and turn-around time.
  • Responsible for the collation distribution and control of sensitive information and reports to authorised persons only.
  • Responsible for data capture integrity process and governance.

    • Customer Service and Advice :

  • Keep up to date with business developments and strategies within the environment.
  • Provide advice on general changes and compliance when required.
  • Work with existing processes and procedures in such a way that operational efficiencies and performance are enhanced.
  • Attend to all customer queries timeously or escalate to the Workplace Manager when necessary.

    • Additional :

  • Undertake such other responsibilities as directed by Management that will drive the sustainability of HR.
  • Work in a flexible way when the occasion arises so that tasks which are not specifically covered in the job description are undertaken.
  • Assess and take responsibility for ones own performance.
  • Promote TFSs image and corporate citizenry through deliberate and co-ordinated activities.
  • Ensure adherence to TFS HR Standards and Values.
  • Manage conflict.
  • Introduce systems for analysis of service delivery i.e. feedback surveys mystery guest program etc
  • Monitor the teams performance promoting achievements and identifying weaker areas for improvement

    • Key Skills

    Corporate Paralegal,Information Technology,Account Development,CNC,Content Development

    Employment Type : Contract

    Experience : years

    Vacancy : 1

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