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Relationship Banker

Relationship Banker

MnT People SolutionsSandton, Gauteng, South Africa
29 days ago
Job description

SUMMARY :

We are looking for a Relationship Banker to generate revenue for company by sourcing new clients and proactively managing the account to maximize profitability.

POSITION INFO :

The Relationship Manager is responsible for generating revenue for the company by sourcing new clients and proactively managing the account to maximize profitability, to grow and retain a portfolio of high value banking relationships by performing proactive value adding partnership, by providing banking solutions and services to maintain and grow existing customer base, to develop and maintain a portfolio of important revenue generating client relationships within the defined affluent market segment.

Responsibilities

Finance

  • Proactively cold call and find new clients to meet the monthly revenue target.
  • Educate and promote the company’s full product offering to clients to maximize revenue.
  • Manage profit margins by providing clients with comparative information on rates and obtaining the best rates for specific banking products.
  • Track, control and influence sales activities to increase sales efficiencies of the team.
  • Actively grow the client base by an agreed target of new acquisitions per month to achieve the sales target.

Portfolio Management

  • Monitor, track and report on sales activity periodically and take action to meet sales targets.
  • Identify opportunities for cross-selling and referrals to other product lines by understanding client needs.
  • Identify new revenue opportunities and gather customer feedback on products.

    • Risk Management

  • Comply with governance in terms of legislative and audit requirements.
  • Understand clients’ risk profiles and balance for individual clients by optimising product mix.

    • Client

    Client Service

  • Anticipate and interpret clients’ business requirements to bank with the company, sell the right product, and close deals.
  • Provide timely solutions to clients by researching their business in relation to the current economic climate and educating the client on the products.
  • Provide excellent service that results in client referrals and new business.
  • Serve as the primary point of contact for the client, ensuring excellent service levels and long-term relationships.
  • Maintain continuous face-to-face and telephonic interaction with clients to address their needs.
  • Assist the client with innovative ways to gain maximum benefit from products (e.g., offering the right product at the right time).
  • Proactively manage the review process of clients’ facilities, including submitting and motivating the business case for approval to credit and legal departments to achieve timely renewals (providing all necessary documents).
  • Train and assist the client on necessary systems / processes to deal with the bank efficiently; client education.
  • Maintain awareness of market and economic trends to provide relevant advice to the client at all times.
  • On-boarding – sign up new clients following correct processes for compliance, credit application and obtaining the facility with the relevant internal department.

    • Admin Support

  • Provide relevant reports to track progress.
  • Review client files and ensure client information is updated.
  • Update and manage all client interactions in the CRM system.

    • Internal Processes

    Process Management

  • Build successful relationships with legal, credit, internal bankers, back office and treasury to meet client needs.
  • Work with legal and credit to ensure all necessary documents are in place and delivered to clients.
  • Assist with SARB applications.
  • Follow up with all parties to ensure queries are resolved.

    • Training

  • Manage own development to increase competencies.
  • Ensure all product training is completed to enable cross-selling opportunities.
  • Complete mandatory training (e.g., Anti-Money Laundering).
  • Train and stay compliant with FICA, PoPI compliance and legislation.
  • Meet training deadlines as outlined in PDP.
  • Keep abreast of Compliance (FICA) requirements.
  • Knowledge of banking products and channels.
  • FAIS compliance.
  • Understand the sales cycle.

    • Qualification and experience

  • Matric
  • BSc / BCom in Banking, Finance, or related field (or equivalent).
  • RE5 – completed within allocated time.
  • Previous sales experience with exposure to financial services.
  • At least three years of sales experience in business banking and / or financial services account management.

    • Knowledge and skills

  • Sound understanding of banking sales and client relationship management.
  • Good knowledge of sales principles.
  • Strong written and spoken English and Swahili.
  • Strong credit analysis, documentation and relationship management skills.
  • Ability to assess customer needs and tailor product recommendations.
  • In-depth understanding of banking products.
  • Proven sales experience in a client relationship role within banking.
  • Ability to work to deadlines and under pressure.

    • Technical Competencies

  • Negotiation skills
  • Presentation skills
  • Good communication skills
  • Networking ability
  • Ability to sell

    • Personal Competencies

  • Own vehicle and valid driver’s license
  • Business acumen
  • Attention to detail
  • Time management and planning
  • Teamwork
  • Self-motivated
  • Resilient

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    Banker Relationship • Sandton, Gauteng, South Africa