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Salesforce Feature Analyst

Standard Bank GroupJohannesburg, ZA

5 days ago

Job description

Job title : Salesforce Feature Analyst

Job Location : Gauteng, Johannesburg

Deadline : November 16, 2025

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Job Description

The Salesforce Feature Analyst serves as a key liaison between business stakeholders and technical teams. Positioned within the Centre of Excellence, the feature analyst ensures that Salesforce solutions align with enterprise goals, regulatory standards, and customer experience strategies. With deep understanding of financial services operations, customer journeys, and compliance requirements, the feature analyst portrays their proficiency in Salesforce Financial Services Cloud by showcasing their skills in interpreting data, identifying trends, and making actionable recommendations.

Qualifications

Bachelor’s degree in Information Systems, Business, or related field

Salesforce Administrator, Business Analyst and Platform App Builder certifications required with additional certification in Sales Cloud and Agent force Specialist being an advantage

3–5 Years’ Salesforce experience in a professional service enterprise or financial services environment

Proven experience in requirements gathering, feature design, and user story creation

Strong understanding of Salesforce Financial Services Cloud (FSC) with firm grasp of data modelling, process mapping, and system integration principles

Ability to translate business objectives into scalable Salesforce features with excellent analytical, communication, and stakeholder management skills

Additional Information

Behavioral Competencies :

Adopting Practical Approaches

Articulating Information

Documenting Facts

Exploring Possibilities

Team Working

Technical Competencies :

Agile Concepts

Agile Planning

Analyzing and Interpreting Information

Data Analysis

IT Risk Management

Research & Information Gathering

Stakeholder Management (IT)

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Feature Analyst • Johannesburg, ZA