Technical Business Analyst

Job Description

We are partnering with a well-established and innovative leader in the customer and employee engagement solutions industry . For decades they have been the force behind powerful loyalty rewards and recognition programs for some of the biggest brands in South Africa. This is an opportunity to join a mission-driven organization at a pivotal moment as they invest heavily in modernizing their core technology platforms to drive the next wave of growth.

Performance Objectives for Year One

• Lead a Core System Modernization Project : Take full ownership of the business analysis workstream for a critical cloud migration project. Within the first 12 months deliver a comprehensive set of technical specifications and process models that enable the development team to successfully build and deploy the V1 of the new scalable cloud platform.
• Implement a Modern Agile Framework : Overhaul the existing requirements-gathering process by introducing and embedding a standardized Agile methodology. Within 9 months successfully transition the team to using user stories story mapping and consistent sprint planning resulting in a demonstrable reduction in rework and improved alignment between business and development teams.
• Champion Data-Driven Decision Making : Initiate and lead a project to centralize and streamline business intelligence reporting. By the end of year one deliver a functional data analytics solution or dashboard that provides senior stakeholders with clear actionable insights previously unavailable from disparate systems.
• Pioneer AI / ML Integration : Conduct a comprehensive feasibility study for incorporating AI / ML into a core business process (e.g. process automation customer data analysis). Within the first year present a compelling business case to leadership that outlines the technical requirements potential ROI and a phased implementation roadmap.
• Elevate the BA Function : Act as a player-coach by formally mentoring junior business analysts on the team. Establish a set of best-practice guidelines and templates that measurably improve the quality clarity and consistency of BA deliverables across all IT projects.

Required Experience :

IC

Key Skills

SQL,Agile,Business Analysis,Visio,Waterfall,Business Process Modeling,Requirements Gathering,User Acceptance Testing,Business requirements,SDLC,Systems Analysis,Data Analysis Skills

Employment Type : Full-Time

Experience : years

Vacancy : 1