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Role Purpose
The Market Conduct Analyst plays a critical role in assessing and analysing the market conduct within the life insurance industry, with a focus on understanding and improving the life insurance claims process. This role is responsible for the end-to-end ownership and resolution of all Market Conduct and FSCA regulatory requirements across multiple engagement channels. This role will also ensure point of contact resolution is delivered as far as possible, whilst ensuring that out-of-scope interactions are fully facilitated and managed through to resolution.
Qualifications
Experience
3-5 years’ experience in a similar role, preferably within a life insurance industry, focusing on claims processes and market conduct analysis.Experience in analysing commercial and personal lines insurance products in South Africa is essential.Responsibilities
Understand, assess, and analyse the life insurance claims process in detail, ensuring that it meets regulatory requirements and best practices in market conduct.Evaluate market conduct across various insurance lines (personal and commercial) in South Africa, identifying trends, potential risks, and areas where improvement is necessary.Manage reporting and record-keeping to demonstrate compliance with regulatory obligations.Collect and analyse relevant data, including claims data, market feedback, and regulatory information, to develop insights that contribute to the improvement of market conduct and claims processes.Prepare clear, concise reports summarizing findings from assessments and providing actionable recommendations for stakeholders to improve practices and compliance.Collaborate with internal teams, including claims, compliance, and product development, to ensure alignment in understanding the market conduct landscape and to drive positive changes.Identify and assess risks related to market conduct in claims handling, proposing solutions to mitigate these risks and ensure the claims process is fair, efficient, and customer focused.Develop a holistic view of market conduct from the assessment results and share findings with senior management to aid decision-making and strategic initiatives.As an applicant, please verify the legitimacy of this job advert on our company career page.
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