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Technical Co-ordinator l Technician

Technical Co-ordinator l Technician

Collab SACape Town, South Africa
17 days ago
Job description

Requirements

  • Strong technical background with MPS knowledge (advantageous).
  • Excellent organisational, scheduling, and time management skills.
  • Advanced Excel skills (spreadsheets, formulas, calculations).
  • Able to work under pressure with reliability and loyalty.
  • Solutions-driven, proactive thinker.

Role Overview

  • Manage MPS Monitor : implementation, reporting, analysis, and device optimisation.
  • Maintain print fleet monitoring software.
  • Schedule and track installations, job cards, tickets, and parts orders.
  • Handle warranty claims (Lexmark & HP).
  • Assist with quotes, invoicing, SLA billing, and consumable management.
  • Monitor consumable levels and manage supplier pricing within CPC.
  • Support SLA contracts, escalations, cancellations, and forecasts.
  • Provide technical support (remote & onsite).
  • Log service calls and manage engineers calendars.
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