BI Specialist

Creating purposeful careers as we build the future of contact centre solutions

We are recruiting for a BI Specialist who will be responsible for designing, developing, and maintaining data-driven solutions that enhance decision-making and operational efficiency. This role involves analysing data, creating insightful reports, dashboards, and visualizations, and providing actionable recommendations to support the strategic objectives of the business and its clients.

Key Responsibilities :

• Data Analysis & Reporting :

Collect, process, and analyse large datasets to identify trends, patterns, and insights.

Design and build interactive dashboards and visualizations using BI tools (e.g., Power BI, Tableau, QlikView).

Develop reports to track key performance indicators (KPIs) such as productivity, quality, and customer satisfaction.

Present findings to stakeholders, including senior leadership and clients.

Design and implement data models, ETL processes, and data pipelines for reporting purposes.

Collaborate with IT teams to ensure data accuracy, consistency, and security.

Maintain and optimize existing BI systems and tools for performance and scalability.

Work closely with operations, quality, and client teams to understand business requirements and provide tailored BI solutions.

Translate business needs into technical specifications for dashboards and reporting tools.

Monitor operational performance and provide insights to improve efficiency and client satisfaction.

Identify opportunities for process optimization and automation using data insights.

Stay updated with BI trends, tools, and technologies to recommend enhancements.

Skills

Business Analysis, Continuous Improvement, Data Analysis, Data Trends, Performance Analysis, Reporting, Solution Development

Business Process Outsourcing (BPO), Telecommunications

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