Helpdesk Agent (IT) (JB5809)

Helpdesk Agent (IT) (JB5809)

Cape Town

R15 000 to R18 000 a month (Negotiable depending on experience)

Permanent

An established and growing managed IT services provider is looking for a motivated and technically inclined Junior Helpdesk Agent to join its Cape Townbased team. This entry-level role serves as the first point of contact for clients providing first-line technical support within an MSP environment. The position is well suited to an individual eager to build a solid foundation in IT support Microsoft 365 and structured troubleshooting while working closely with senior technical staff and SLA Account Managers. The role is office-based ticket-driven and focused on learning development and service excellence

Minimum Requirements :

Based in Cape Town or surrounding areas

Valid drivers licence

12 years experience in an IT support or helpdesk role

Basic understanding of Windows operating systems

Basic working knowledge of Microsoft 365 applications

Understanding of general IT troubleshooting concepts

Strong customer service and communication skills

Professional well-presented and confident when engaging with end users

Willingness to learn take guidance and follow established processes

Duties and Responsibilities :

Act as the first point of contact for incoming IT support requests

Monitor log categorise and prioritise helpdesk tickets

Provide first-line technical support including :

Password resets and account lockouts

Microsoft 365 user issues (Outlook Teams OneDrive sync)

Basic workstation troubleshooting

Printer peripheral and hardware support

Software installation and configuration

Assist with basic Microsoft 365 administrative tasks including :

User creation and licence assignment

MFA setup and resets

Basic mailbox and Teams troubleshooting

Escalate unresolved or higher-complexity issues to SLA Account Managers in line with internal processes

Communicate clearly and professionally with end users providing regular ticket updates

Maintain a friendly service-oriented approach in all client interactions

Follow troubleshooting guides internal documentation and escalation procedures

Build technical capability through hands-on exposure mentoring and internal training

Contribute to a collaborative process-driven helpdesk environment

Please do not apply using Scanned CVs no supporting documentation is required at this point this will be requested later.

Kontak Recruitment Disclaimer :

Equal opportunity : All backgrounds are welcomed with no bias. All are considered based on requirements.

Job specifics : Requirements mirror advertisement duties may adjust for client needs.

Fair process : Fair assessment only shortlisted candidates contacted due to volume.

Privacy : Data processed as per Privacy Policy. By applying you agree to data handling. We safeguard applicant info.

Candidate verification : Candidates selected by the client are verified. False info may disqualify or end employment via the client.

Offer clarity : Advert is not a binding offer. Written offers based on pre-employment conditions.

No direct link : Advert is not tied to Kontak Recruitment. We assist in the employment process ONLY.

Applicant Responsibility : Upon applying confirmation of receipt for a specific advert is given. If no confirmation is received you must verify with Kontak Recruitment.

Required Experience :

Unclear Seniority

Key Skills

Computer Hardware,Mac Os,Active Directory,VMware,ConnectWise,HP Service Manager,Microsoft Windows Server,Mobile Devices,Windows,Help Desk,Operating Systems,Remedy

Employment Type : Full Time

Experience : years

Vacancy : 1