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Senior Manager
Senior ManagerSpur Corporation • ZA
Senior Manager

Senior Manager

Spur Corporation • ZA
20 days ago
Job description

Job Description
Position Overview

  • The Senior Manager will be responsible for all operational, financial, and personnel aspects of the business.

Job Requirements
Key Responsibilities

Operational Excellence

  • Oversee the seamless day-to-day operations of the restaurant, ensuring smooth coordination between front-of-house (FOH) and back-of-house (BOH) teams.
  • Maintain and enforce all brand standard operating procedures (SOPs), ensuring consistency in guest experience, food quality, and presentation.
  • Conduct daily pre-shift briefings, service evaluations, and floor presence during key trading hours to ensure operational control.
  • Manage supplier relationships and stock ordering; ensure that deliveries meet brand standards.
  • Maintain strict adherence to opening and closing procedures, cash handling protocols, and daily reporting.

Guest Experience Leadership

  • Champion brand service philosophy by delivering warm, intuitive, and personalized hospitality.
  • Handle guest feedback, complaints, and special requests in a professional and solution-focused manner.
  • Monitor and respond to guest reviews across platforms (Google, Dineplan, TripAdvisor, etc.), implementing service improvement strategies as needed.
  • Train and empower staff to build meaningful guest relationships and deliver memorable experiences.

Team Development & HR Management

  • Lead, train, and mentor all FOH and BOH staff, cultivating a culture of pride, ownership, and professionalism.
  • Manage staff scheduling, payroll inputs, timekeeping, and labour cost control.
  • Conduct performance reviews, implement succession planning, and support internal promotions.
  • Address disciplinary matters with fairness, consistency, and compliance to labor laws and company policy.
  • Drive staff engagement and teamwork through effective communication and recognition initiatives.

Financial & Business Performance

  • Monitor and control key cost drivers (food cost, beverage cost, wage cost, operating supplies).
  • Analyze weekly/monthly management reports and KPIs to identify areas of improvement.
  • Drive local marketing initiatives and community engagement to grow foot traffic and increase average spend per head.
  • Work with franchisor or head office support teams to align business strategy with brand objectives.

Compliance, Hygiene & Safety

  • Enforce all health, safety, and food hygiene standards (HACCP or similar) in accordance with brand and legal requirements.
  • Ensure that all licenses, certificates, and inspections (e.g., liquor license, COAs, pest control) are current and compliant.
  • Conduct regular internal audits, cleanliness inspections, and equipment maintenance checks.
  • Respond swiftly to any non-conformances or risk indicators with documented corrective action plans.

Minimum Requirements

  • 3–5 years’ experience in a senior restaurant management role, ideally within a premium or fine dining environment.
  • Proven ability to lead large teams (20–40+ staff) across multiple departments.
  • Strong leadership, organizational, and communication skills.
  • Proficiency in POS, stock, and workforce management systems (e.g., GAAP, Pilot, Micros, or similar).
  • Flexibility to work evenings, weekends, and public holidays as required.

Preferred Qualifications

  • Diploma or Degree in Hospitality Management, Business, or related field.
  • Previous experience in a franchised environment or managing to brand standards.
  • Knowledge of wine service, steak cuts, and fine dining etiquette.
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Senior Manager • ZA

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