Product Operations Manager

About Fuse Universal

We're Fuse. Our mission is to transform the way people learn and grow at work. Since launching in 2008, our award-winning, AI-powered platform has helped global brands like Jaguar Land Rover, Macmillan, Hilti, and Lotus Cars to unlock the knowledge within their teams, creating everyday learning moments that drive real impact. With a passionate, diverse team of Fusers across the UK, Europe, South Africa, India, and Singapore - we’re proud to lead the future of workplace learning.

We believe the best work happens when people are trusted to work how and where they thrive. Our culture is built on collaboration, high performance, and continuous improvement - offering a flexible and supportive environment where your ideas truly matter. If you’re excited by innovation and want to be part of a global team shaping the future of learning, Fuse is the place for you.

About this role

In this remote role, as Product Operations Manager, you are the architect of our efficiency. This is a critical enablement role designed to ensure that the "how" of product delivery is as innovative as the product itself.

Your mission is two-fold:

1. Radical Transparency: Ensuring a clear, automated line of sight from the developer’s ticket to the CEO’s dashboard.
2. Operational Automation: Using AI and modern integration tools to kill manual "admin" and duplication of work across our systems.

About the team

You will report to the Head of Product Management and support 4 Product Managers. However, your impact is cross-functional; you will be the "friction-remover" between Product, Engineering, Sales, and Customer Success, ensuring our internal processes are seamless and we are delivering as fast as possible.

Your Responsibilities

System Integration & Automation

• The "Glue" of the Stack: Use n8n and AI-driven automation to ensure data flows seamlessly between Jira, Figma, Userpilot, Custify, and Google Workspace.
• Eliminate Duplication: Identify where data is being entered twice or work is being duplicated across systems; build the automations to fix it.
• AI Enablement: Proactively identify opportunities to use Gemini and other LLM tools to automate status updates, summarize feedback, or categorize Jira tickets.

Radical transparency

• Dev-to-CEO Visibility: Build and maintain the "Pulse" of the product—automated views that show real-time progress of development initiatives for every level of the business.
• Single Source of Truth: Ensure that what is happening in the code is accurately reflected in our roadmaps and customer-facing communications without manual intervention.

Process Efficiency & Friction Reduction

• Cross-Functional Smoothing: Identify bottlenecks between the Product team and the rest of the business (e.g., Sales wanting updates, CS reporting bugs) and build the systems to automate those interactions.
• Release Playbooks: Standardize and automate the "Go-to-Market" process so that every time a developer closes a ticket, the right people in the business are notified and artifacts produced.
• Integrate processes within GTM: Ensure that the GTM process is enabled by systems and processes.

Tools & Governance

• Toolstack Optimization: Manage the administration of our core tools (Jira, Figma, Userpilot) and the costs associated with them.
• Documentation Librarian: Ensure that our Product Development Lifecycle (PDLC) is documented and followed, making it easy for anyone in the company to understand how we build product.

Requirements

• The Automation Expert: You have a working understanding of (or a deep desire to master) n8n and low-code integration platforms.
• AI Literate: You are comfortable using Gemini and other AI tools to speed up workflows and automate content/data processing.
• Systems Thinker: You don't just fix a problem; you build a system that prevents the problem from happening again.
• Communication: You can talk "developer" to the engineering team and "business" to the executive team, translating technical progress into strategic value in a visual way.
• Agile Fluency: Deep familiarity with Jira and how to structure it to provide maximum visibility with minimum "admin" for the PMs.

Preferred Technology Experience

• Hands-on experience with n8n, Zapier, or Make.
• Power-user level skill in Jira.
• Experience with Custify and Hubspot or similar Customer Success and sales platforms preferred.
• Exposure to Userpilot or product-led growth tools.

Benefits

• Remote first and flexible working
• L&D - peer and platform learning - it’s at the heart of what we do
• 22 days holiday per full calendar year + your birthday off
• Perkbox - wide ranging benefits; discounted shopping and services
• Medical Aid
• Homeworking/ Wellbeing Allowance
• Employee Assistance Programme
• Enhanced maternity & paternity leave
• Company socials
• Employee recognition awards: Employee of the Month, Long service awards, Employee referral scheme