About the Role
We’re hiring an Operations Administrator to ensure smooth daily operations for our cleaning business. You’ll coordinate cleaners, confirm client bookings, manage payments, and maintain accurate records. You’ll also help support recruitment and onboarding when needed.
Key Responsibilities
Allocate cleaners and backups to bookings
Liaise with clients and cleaners regarding schedules, job details, and changes
Track payments and maintain booking accuracy
Manage cancellations and last-minute replacements
Record job outcomes, client feedback, and resolve complaints professionally
Support recruitment by assisting with cleaner onboarding
What You’ll Bring
Strong organisational and planning skills
Clear communication skills via phone, WhatsApp, and email
Attention to detail and process accuracy
Ability to manage multiple tasks independently
Calm, professional approach to problem-solving
Ability to work efficiently in a fast-paced remote environment
Minimum 3 years’ experience in administration, scheduling, or operations
Familiarity with CRM, ATS, or booking systems
Proficiency in Microsoft Office
Comfortable communicating with clients and staff remotely
Reliable laptop, internet, and quiet workspace
Very good communication skills (verbal and written)
Remote Operations Administrator • Elgin, WC, ZA
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