Operations Executive

We are looking for an Operations Executive to provide remote support to our cleaning operations. You will manage cleaner allocations, communicate with clients, track payments, and update internal systems to ensure all jobs run smoothly from scheduling to completion.

Key Responsibilities

• Allocate cleaners and backup staff to bookings

• Confirm job details and schedules with clients and cleaners

• Monitor payment status and update internal systems

• Handle changes, cancellations, and rescheduling

• Maintain accurate records of bookings, client communications, and job outcomes

What You’ll Bring

• Excellent organisational and multitasking skills

• Strong communication skills across email, phone, and WhatsApp

• High attention to detail and accuracy

• Ability to resolve minor issues independently

• Professional and approachable attitude with clients and staff

• Ability to thrive in a remote, fast-paced environment

• Minimum 3 years’ experience in administrative, operational, or coordination roles

• Experience with CRM or scheduling platforms

• Proficient in Microsoft Office

• Comfortable managing multiple bookings at once

• Reliable home setup for remote work

• Excellent verbal and written communication skills