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Lead : Strategic Projects and Business Optimisation

Lead : Strategic Projects and Business Optimisation

Capitec BankBellville, ZA
30+ days ago
Job description

Job title : Lead : Strategic Projects and Business Optimisation

Job Location : Western Cape, Bellville

Deadline : October 08, 2025

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Purpose Statement

To contribute towards the enhancement of the Business Support Centre’s customer experience and operational strategy through :

  • Developing and interpreting business strategy and determining innovative solutions that will support strategy implementation
  • Identifying areas of business efficiency and design, and working with relevant stakeholders to implement / improve solutions and achieve business excellence
  • Identifying, enabling and maintaining strategic partnership opportunities with internal and external organisations that will enhance Capitec’s business offering
  • Supporting senior management and department heads in activities related to strategy, structure and process improvement with focus on delivery and problem-solving, with the client experience in mind
  • Serving as a conduit between operational and technological enablement teams within the context of the Business Support Centre (contact centre)

    • Experience

    MINIMUM :

  • Minimum of 5 - 7 years’ experience within financial services, contact centre or retail environment
  • Proven experience in the development of new business cases / concepts / ideas
  • Proven experience in building and managing business / partner relationships
  • Proven experience in converting strategy into impactful business outcomes
  • Proven experience in interacting / engaging and transferring knowledge effectively, to a wide range of Internal & external stakeholders, up to senior management level

    • IDEAL

  • 5+ years’ experience in financial services / consulting / contact centre

    • Qualifications (Minimum)

  • Honours Degree in Commerce or Business Management

    • Qualifications (Ideal or Preferred)

  • Masters Degree in Business Administration

    • Knowledge

    MINIMUM :

  • Understanding of Financial Services products and services
  • Commercial business knowledge
  • ‘Start up’ type techniques and processes
  • Applying innovative and creative concepts into a practical commercial environment
  • Business research techniques and models
  • Strong Excel, Word, PowerPoint and Outlook capabilities
  • Basic understanding of relevant legislation
  • Data and analytics

    • IDEAL :

  • In-depth industry knowledge, specifically in relation to developments (banking of the future, as well as opportunities directly or indirectly related to banking)

    • Skills

  • Interpersonal & Relationship management Skills
  • Management skills
  • Problem solving skills
  • Researching skills
  • Strategic Thinking Skills
  • Administrative / Management  jobs
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    Project • Bellville, ZA