Overview
One of our clients who specialise in offering end to end business solutions within technology, BBBEE and compliance, is seeking an experienced service delivery / project roll-out candidate to join the Operations department.
This is a very high performance driven environment, we are in need of candidates with a great track record of managing complex service issues and the ability to manage multi-disciplinary teams!
Responsibilities
- As the Service Delivery Manager, you’ll be the heartbeat of client success—ensuring seamless delivery of solutions, building trusted relationships, and driving continuous improvement across all service touchpoints.
- Service Delivery Management : Lead end-to-end rollouts of B-BBEE and compliance solutions, ensuring SLA adherence and quality benchmarks.
- Client Relationship Management : Be the go-to expert for client queries, escalations, and strategic service reviews.
- Team Leadership : Coordinate consultants, trainers, and support staff to deliver excellence.
- Process & Quality Control : Implement SOPs, drive efficiency, and ensure compliance with BEE codes, EE legislation, and POPIA.
- Reporting & Insights : Track KPI's, generate performance reports, and present actionable insights to senior leadership.
What We’re Looking For
Bachelor’s degree in Business, Project Management, or related field5+ years’ experience in service delivery, client success, or project managementStrong understanding of B-BBEE Codes, Employment Equity, and compliance frameworksExperience in SaaS implementation or professional services is a plusExceptional leadership, communication, and problem-solving skillsProficiency in CRM and project management toolsResilience, adaptability, and a passion for excellenceSkill set
Client relationship managementCommunicationTime managementOrganisationalAttention to detailProject managementConflict managementLeadershipResilientAdaptableTechnicalSystem knowledgeRisk managementWhy Join?
Work with a purpose-driven team in a high-impact role
Be part of a company that values innovation, integrity, and client success
Opportunity to shape service delivery in a growing and dynamic sector
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