Technology & BBBEE / SaaS Service Implementation and Delivery Project Manager / Consultant

Overview

One of our clients who specialise in offering end to end business solutions within technology, BBBEE and compliance, is seeking an experienced service delivery / project roll-out candidate to join the Operations department.

This is a very high performance driven environment, we are in need of candidates with a great track record of managing complex service issues and the ability to manage multi-disciplinary teams!

Responsibilities

• As the Service Delivery Manager, you’ll be the heartbeat of client success—ensuring seamless delivery of solutions, building trusted relationships, and driving continuous improvement across all service touchpoints.
• Service Delivery Management : Lead end-to-end rollouts of B-BBEE and compliance solutions, ensuring SLA adherence and quality benchmarks.
• Client Relationship Management : Be the go-to expert for client queries, escalations, and strategic service reviews.
• Team Leadership : Coordinate consultants, trainers, and support staff to deliver excellence.
• Process & Quality Control : Implement SOPs, drive efficiency, and ensure compliance with BEE codes, EE legislation, and POPIA.
• Reporting & Insights : Track KPI's, generate performance reports, and present actionable insights to senior leadership.

What We’re Looking For

Skill set

Why Join?

Work with a purpose-driven team in a high-impact role

Be part of a company that values innovation, integrity, and client success

Opportunity to shape service delivery in a growing and dynamic sector

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