Talent.com
Housekeeping Supervisor
Housekeeping SupervisorPhoenix Recruitment • Pongola, South Africa
Housekeeping Supervisor

Housekeeping Supervisor

Phoenix Recruitment • Pongola, South Africa
9 days ago
Job description
Duties:

Operational Supervision:

Ensure the smooth and efficient operation of the assigned floor or area.
Supervise, guide, and support Room Attendants in the execution of their daily duties.
Allocate guest rooms and deep-cleaning tasks to team members daily.
Organise and oversee the room-making and turndown processes.
Monitor the cleanliness and presentation of guest rooms, corridors, and back-of-house areas.
Conduct routine inspections of occupied, vacant, and departure rooms, paying special attention to guest preferences and special requests.
Ensure all housekeeping operations are carried out in accordance with established SOPs and lodge standards.

Guest Service & Quality Control:

Deliver a friendly, courteous, and professional service at all times.
Manage guest requests and VIP arrangements, ensuring timely communication with relevant team members.
Resolve guest queries and concerns promptly to achieve positive guest outcomes.
Maintain full knowledge of room categories, amenities, and lodge offerings.
Ensure consistent quality control and contribute to positive guest satisfaction scores.

Administration & Coordination:

Carry out lost and found procedures in accordance with lodge policy.
Report maintenance defects and repair requirements to the Maintenance Department timeously.
Assist the Assistant or Executive Housekeeper with training, coaching, and performance monitoring of staff.
Represent housekeeping team needs and operational challenges to management.
Maintain accurate records and communication related to housekeeping operations.

Health, Safety & Compliance:

Ensure compliance with lodge security procedures, fire regulations, and health and safety legislation.
Promote safe working practices and correct use of equipment and chemicals.
Assist other departments as required and maintain positive interdepartmental relationships.

Requirements:

Previous supervisory experience in housekeeping, preferably in a hotel or safari lodge environment
Strong leadership and team supervision skills
Excellent attention to detail and quality standards
Good command of English (verbal and written)
Basic computer literacy
Strong organisational and time-management skills
Guest-focused with a service excellence mindset
Ability to resolve problems calmly and effectively
Knowledge of housekeeping SOPs, hygiene, and safety standards
Professional, reliable, and well-presented
Ability to work shifts, weekends, and public holidays
Respect for guest privacy and confidentiality
Create a job alert for this search

Housekeeping Supervisor • Pongola, South Africa

Similar jobs

Sales Development Representative (Weekend Cover)

DevFindersPongola, KZN, ZA

We are a UK-based cleaning company specialising in Residential and End of Tenancy services.As our business grows, we are looking for a motivated and target-driven Sales Development Representative t...Show more

Housekeeping Supervisor

BushwisePongola, NL, za
Quick Apply

Luxury Safari Lodge – Pongola, KwaZulu-Natal (KZN).Bushwise Recruitment, a specialist division focused on talent placement within the Southern African hospitality and safari sector, is seeking a hi...Show more

Sales Advisor

DevFindersPongola, KZN, ZA

We’re a UK cleaning company providing Residential and End of Tenancy services.You’ll manage warm leads, recommend services, and secure bookings while maintaining strong client relationships.Convert...Show more

Sales Operations Executive

DevFindersPongola, KZN, ZA

We’re a UK cleaning company and we’re looking for a.You’ll manage warm leads, provide excellent engagement, and convert enquiries into confirmed bookings.Advise clients on appropriate cleaning serv...Show more

Sales Operations Executive – Weekend Shifts

DevFindersPongola, KZN, ZA

We are a UK-based cleaning company specialising in Residential and End of Tenancy services.As our team grows, we’re looking for a motivated.Sales Operations Executive – Weekend Shifts.You will conv...Show more

Client Success Sales Consultant

DevFindersPongola, KZN, ZA

We’re a UK-based cleaning company specialising in Residential and End of Tenancy services.Client Success Sales Consultant.You’ll engage warm leads, recommend appropriate cleaning solutions, and ens...Show more

Account Sales Executive – Weekend Cover

DevFindersPongola, KZN, ZA

We’re a UK cleaning company that focuses on Residential and end-of-tenancy services.Take warm leads and turn them into confirmed bookings.Build genuine connections with clients and keep them engage...Show more

Sales Support Specialist

DevFindersPongola, KZN, ZA

You’ll assist in managing leads, coordinating follow-ups, and ensuring customers receive timely responses and smooth service.Support the sales team with lead tracking and updates.Follow up with cli...Show more

Plumber Bush Lodge

lodgisticsPongola, Zululand District, South Africa
Quick Apply

Kwazulu Natal, Zululand District, Pongola.Travel, Leisure, Tourism and Hospitality.Travel, Leisure, Tourism and Hospitality.The Plumber at the Bush Lodge is responsible for the installation, mainte...Show more

Sales Specialist

DevFindersPongola, KZN, ZA

We’re a UK cleaning company specialising in Residential and end-of-tenancy cleaning.Client Solutions Sales Specialist.You’ll engage with warm leads, recommend services, and secure confirmed booking...Show more

Business Development Coordinator

DevFindersPongola, KZN, ZA

We’re a UK-based cleaning company looking for a driven.Business Development Coordinator.Residential and End of Tenancy client base.You’ll coordinate new business efforts, manage leads, and work wit...Show more

Business Development Executive | Weekend Shift

DevFindersPongola, KZN, ZA

We’re a UK cleaning company specialising in Residential and End of Tenancy services.As we grow, we’re looking for a proactive.Business Development Executive.In this role, you’ll take warm leads and...Show more

Kids Club Host

lodgisticsPongola, Zululand District, South Africa
Quick Apply

KwaZulu Natal, Zululand District, Pongola.Travel, Leisure, Tourism and Hospitality.Travel, Leisure, Tourism and Hospitality.The Kids Club Host is responsible for delivering a safe, engaging, and en...Show more

Service Sales Executive

DevFindersPongola, KZN, ZA

We’re a UK cleaning company and we’re hiring a.You’ll guide customers through their options, handle incoming leads, and convert enquiries into confirmed bookings.Engage and convert customer leads.R...Show more

Sales Executive

DevFindersPongola, KZN, ZA

We’re a UK-based cleaning company providing Residential and End of Tenancy cleaning.You’ll manage incoming leads, explain service options, and secure bookings while maintaining excellent customer s...Show more

Lead Generation Executive

DevFindersPongola, KZN, ZA

We’re a trusted UK cleaning company offering cleaning services.We’re looking for an energetic.You’ll focus on generating and qualifying leads, initiating contact, and handing over warm opportunitie...Show more

Virtual Sales Advisor

DevFindersPongola, KZN, ZA

We provide Residential and End of Tenancy cleaning across the UK.You’ll advise clients, recommend services, and maintain strong client relationships remotely.Convert warm leads into bookings.Recomm...Show more

B2C Sales Consultant

DevFindersPongola, KZN, ZA

We’re expanding our cleaning business across the UK and are seeking a persuasive.You’ll connect with homeowners and tenants, explain service options, and secure bookings that meet customer expectat...Show more