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Cash Consultant
Cash ConsultantStandard Bank Group • Ladismith, Western Cape, South Africa
Cash Consultant

Cash Consultant

Standard Bank Group • Ladismith, Western Cape, South Africa
20 days ago
Job description

To manage all cash-related client demand in-branch (walk-in clients ATM/ANA support and cash assets) by executing transactions accurately safely and in line with laid-down procedures while identifying opportunities to migrate clients to appropriate channels and supporting sales through quality client engagement.

Key responsibilities:

  • Deliver end-to-end cash service by engaging walk-in clients understanding demand completing cash and card-related transactions accurately and ensuring a consistent client experience.
  • Manage branch cash assets by handling controlling moving storing and balancing cash in line with policy limits and governance requirements including receiving cash from SBV and clients.
  • Maintain ATM/ANA availability through replenishment balancing basic maintenance and troubleshooting and escalating technical or system issues to the relevant control teams to maximise uptime.
  • Execute risk and compliance discipline by adhering to duty of care requirements escalating transactions above limits and protecting client information through correct documentation sequencing filing and confidentiality.
  • Support operational reporting and continuous improvement by completing required reports updating MIS/capability charts collating failure/variation information and applying self-correcting actions to improve service delivery.

Qualifications :

  • NQF 5 FAIS-recognised qualification (Required)

  • Minimum experience:

  • 1 to 2 years branch banking experience in a frontline cash/teller or similar role supporting walk-in client demand and high-volume transactions.
  • Proven cash handling capability including bulk cash processing balancing cash control and working within prescribed limits with a strong record of accuracy (low differences/errors).
  • Experience supporting ATM/ANA operations (e.g. replenishment/balancing and first-line troubleshooting) within strict operational and regulatory requirements.
  • Working knowledge of branch governance and compliance including laid-down banking procedures audit readiness confidentiality and risk escalation protocols.


Additional Information :

Behavioural Competencies:

  • Adopting Practical Approaches and Examining Information
  • Articulating Information and Understanding People
  • Exploring Possibilities and Generating Ideas
  • Making Decisions and Managing Tasks
  • Producing Output and Upholding Standards
  • Following Procedures and Upholding Standards

Technical Competencies:

  • Application & Submission Verification (Business Banking)
  • Banking Process & Procedures
  • Customer Acceptance & Review (Consumer Banking)
  • Customer Understanding ( Consumer Banking)
  • Processing
  • Product Knowledge (Consumer Banking)


Remote Work :

No


Employment Type :

Full-time


Key Skills
Sales Experience,Direct Sales,Hyperion,Financial Services,Financial Concepts,Banking,Oracle EBS,Securities Law,Peoplesoft,Oracle,Financial Management,Workday
Experience: years
Vacancy: 1
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Cash Consultant • Ladismith, Western Cape, South Africa

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