Who are we?
Sanlam Life and Savings (SLS) is focused on serving our retail and corporate clients in South Africa and further developing our strategic advantages in the South African market. Sanlam Life and Savings consists of the following business units Retail Mass, Corporate, Risk and Savings, Glacier and various business enabling functions. The Sanlam Life and Savings Office provides strategic direction, coordination and support to the four clusters, as well as performing governance oversight that includes assurance provided by second line of defense functions in SLS, to enable us to meet our business objectives.
What will you do?
• Processing of incoming correspondence
• Handling of exceptions
• Policy identification
• Refer mail to the correct business areas
What will make you successful in this role?
Qualification:
• Matric/Grade 12
• Post matric qualification from a well-recognised institution will be an advantage.
Knowledge and Experience:
• A minimum of 2 years’ experience in an administrative or call centre role.
• Ability to communicate in English, Afrikaans and (an African Language would be to your advantage).
• Must have working knowledge regarding the use of computers (computer literacy).
Competencies:
• Ability to work effectively under pressure while maintaining quality standards.
• Adaptability to change in a dynamic work environment.
• Customer loyalty building through exceptional service delivery.
• Relationship management – building and maintaining strong professional relationships.
• Strong verbal communication skills for clear and professional interactions.
• Problem identification and resolution with a proactive approach.
• Interpersonal sensitivity to foster collaboration and respect.
• High concern for accuracy and attention to detail in all tasks.
• Teamwork and collaboration to achieve shared goals.
Personal Attributes
Communicates effectively - Contributing dependentlyDemonstrates self-awareness - Contributing dependentlyPlans and aligns - Contributing dependentlyOptimises work processes - Contributing dependentlyBuild a successful career with us
We’re all about building strong, lasting relationships with our employees. We know that you have hopes for your future – your career, your personal development and of achieving great things. We pride ourselves in helping our employees to realise their worth. Through its five business clusters – Sanlam Fintech, Sanlam Life and Savings, Sanlam Investment Group, Sanlam Allianz, Santam, as well as MiWay and the Group Office – the group provides many opportunities for growth and development.
Core Competencies
Being resilient - Contributing dependentlyCollaborates - Contributing dependentlyCultivates innovation - Contributing dependentlyCustomer focus - Contributing dependentlyDrives results - Contributing dependentlyTurnaround time
Closeing Date: 26 April 2026
The shortlisting process will only start once the application due date has been reached. The time taken to complete this process will depend on how far you progress and the availability of managers.
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