Care Navigator

Overview

Description

Position Summary :

This position is responsible for liaison and communication with Covenant Care referring sources, both individual practitioners and facilities. They will use a variety of resources to promote referrals to Covenant Care. Their goal is to ensure that all persons with a need for home health.

Qualifications

Two (2) years of proven healthcare sales performance with a degree in marketing, business, public relations or related field, or a background in healthcare such as nursing, social work, or other patient-centered healthcare role preferred. The applicant must have strong communication skills.

Job Relations

Reports to : Director Business Development

Responsibilities

• The individual is responsible for developing referral relationships. This will involve communication with healthcare practitioners, physician practice offices, and facilities such as nursing homes, assisted living facilities and hospitals.
• Responsible for generating referrals to Covenant Care.
• Responsible for mentoring and training team members as requested or needed in marketing and sales objectives and tactics.
• Serve as an informed home health / healthcare expert and patient advocate.
• Develops ongoing relationships with and provides education for key personnel in referral source offices or facility settings.
• Develops ongoing relationships with providers who refer, or may refer patients to Covenant Care.
• Assures appropriate service recovery with operations team.
• Provide education to professional healthcare referral sources.
• Proficiency in Customer Relationship Manager (CRM) software.
• Demonstrate knowledge in laws and regulations related to marketing and sales in home health and healthcare and follow all policies and procedures of Covenant Care regarding inducement.
• Collaborate with Volunteer Community Relations Managers and other team members for market coverage in community. Track and report referrals and changes in market environment related to referral disposition.
• Achieve admission goals.
• Support localized implementation of organizational growth campaigns and objectives in collaboration with operations leadership.
• Collaborate with Home health and Operations Departments to achieve admission goals.
• Communicate market environment, opportunity and plans to Operations Leadership.
• Participate in continuing education to promote professional growth. Stays updated on medical news, changes in the healthcare communities and maintain licensure, if applicable.
• Stays abreast of rules and regulations guiding Home health and care in facilities.
• Informs Supervisor of changes / updates in facilities.
• Develops and Achieves quarterly plans to generate referrals and meet admission goals in assigned facilities.
• Provides education for physicians, social workers and other sources that may need to refer patients for home health services. Serve as a consultant to facilities regarding Covenant Care programs.
• Demonstrates knowledge of statistical data and research tools used to assist in the development of marketing and growth initiatives.
• Perform other duties as assigned by Supervisor.
• Required to comply with all Covenant policies, procedures and personnel policies, including those specifically addressing disaster preparedness and response.

Special Demands / Physical Requirements

This position may sometimes require medium to heavy lifting. The position requires considerable time traveling in a motor vehicle and some weekend and evening work in connection with performing essential functions of the position.

Benefits for Eligible Employees Include

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