Client Success and Strategy Assistant

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JOB DUCK IS HIRING A CLIENT SUCCESS AND STRATEGY ASSISTANT

For ambitious, culturally diverse, curious minds seeking booming careers, Job Duck unlocks and nurtures your potential. We connect you with rewarding, remote job opportunities with US-based employers who recognize and appreciate your skills, allowing you to not just survive but thrive. As a lifestyle company we ensure that everybody working here has a fantastic time, which is why we’ve earned the Great Place to Work Certification for 4 years!

Role Overview

We’re looking for a Client Happiness Coordinator who enjoys creating smooth, thoughtful experiences for both clients and internal teams. In this role, you’ll work directly with principal attorneys to support strategic initiatives, improve workflows, and strengthen client relationships. Your work will help ensure that clients feel informed, valued, and well cared for throughout their journey. If you’re someone who thrives in a proactive, organized, and people-focused environment, this role will be a great fit.

Schedule :

Monday to Friday from 9 : 00 AM to 6 : 00 PM EST (USA)

Your Responsibilities Will Include but Are Not Limited To :

• Researching, developing, and implementing new business relationship initiatives
• Contributing to best practice improvements across the firm
• Leading new business strategies and managing quarterly newsletters
• Maintaining client records and strengthening referral relationships
• Organizing, tracking, and completing tasks in Asana
• Supporting attorneys with project overviews and resource allocation
• Implementing workflow automation in Lawmatics
• Maintaining and updating the firm playbook
• Developing process improvements using AI tools
• Generating monthly reports on firm performance metrics
• Supporting Accounts Receivable follow-ups
• Enhancing profitability through strategic analysis

What We’re Looking For :

What’s In It for You?

Ready to dive in? Apply now and make sure to follow all the instructions!

DISCLAIMER : Every candidate must pass each step in our application process to become part of our team. Ensure you have all the required documentation ready to streamline your application process.

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