Credit (Debt) Controller

• The Credit (Debt) Controller will be responsible for managing and recovering outstanding rental arrears across the property portfolio. This role ensures timely collection of rental income, maintains accurate debtor records, and upholds positive tenant relationships while enforcing collection policies and legal compliance.

To qualify for this position, you need:

• Matric.
• Minimum of 3-5 years relevant experience.
• Experience with customer service.
• Property related experience.
• Strong communication and negotiation skills.
• Ability to handle difficult people and conversations calmly and professionally.
• Ability to handle high volume and attention to detail.
• Computer literate.

Duties and responsibilities include, but not limited to:

Debt Recovery & Arrears Management:

• Monitor tenant accounts daily to identify overdue payments.
• Issue reminders, final notices, and follow up with tenants via phone, email, and written correspondence.
• Negotiate payment arrangements and maintain accurate repayment schedules.
• Escalate persistent arrears cases to legal or eviction processes in line with company policy.

Administration & Record Keeping:

• Maintain up-to-date tenant account records on the property management system.
• Reconcile tenant payments, allocate receipts, and resolve discrepancies.
• Prepare monthly arrears reports and analytics for management review.
• Track collection performance metrics and assist with forecasting cash flow from rental income.

Communication & Coordination:

• Liaise with property managers, landlords, and tenants to resolve disputes professionally.
• Coordinate with legal partners or external debt collection agencies where necessary.
• Support the finance team with month-end reporting and audit requirements.

Compliance & Process Improvement:

• Ensure all collection activities comply with relevant rental housing legislation, data protection, and consumer credit regulations.
• Recommend and implement process improvements to enhance collection efficiency and tenant engagement.