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Marketing Operations Manager

Marketing Operations Manager

OneMCICape Town, Western Cape, South Africa
5 days ago
Job description

LOCATION

Cape Town ZA

JOB TYPE

Full-Time

POSITION OVERVIEW

At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning, and contribute to the success of a globally expanding, industry‑leading organization.

We're looking for a Marketing Operations Manager to own and optimize our marketing technology stack, streamline workflows, and provide the insights that power smarter decision‑making. This is a hands‑on role for someone who thrives on building scalable processes and proving marketing’s impact in high‑stakes B2B environments.

To be considered you must complete a full application on our company careers page including all screening questions and a brief pre‑employment test.

POSITION RESPONSIBILITIES

  • Manage and optimize the marketing tech stack (CRM, automation, analytics).
  • Track campaign performance and deliver actionable insights through reporting and dashboards.
  • Ensure data quality, lead flow accuracy, and reliable attribution across platforms.
  • Design scalable processes to support both mid‑market campaigns (hundreds of leads) and enterprise campaigns (fewer high‑value opportunities).
  • Align marketing metrics with business outcomes and collaborate closely with Sales Operations.
  • Continuously optimize workflows and establish best practices for reporting, data management, and automation.

QUALIFICATIONS

  • Bachelor’s degree in Marketing, Business, Data Analytics or a related field.
  • 5 years in Marketing Operations or Revenue Operations with proven B2B business services experience.
  • Clear criminal record.
  • Background in high‑value, low‑sales‑velocity environments is strongly preferred.
  • Hands‑on expertise with marketing automation platforms and Salesforce CRM.
  • Strong analytical mindset with experience in campaign performance reporting.
  • Track record of building marketing operations from the ground up, not just maintaining existing systems.
  • Highly organized, detail‑oriented and process‑driven.
  • Experience supporting both enterprise and mid‑market sales cycles is a plus.

    • CONDITIONS OF EMPLOYMENT

  • Must be authorized to work in the country where the job is based.
  • Must be willing to submit to a Level II background or security investigation with a fingerprint. Job offers are contingent on background / security investigation results.
  • Must be willing to submit to drug screening. Job offers are contingent on drug screening results. (Does not apply in Canada)

    • COMPENSATION & BENEFITS

    Starting compensation is based on experience and we offer a variety of benefits and incentives to support and reward our team members.

  • Annual Leave : Earn paid time off to rest, recharge or attend to personal matters.
  • Health Benefits : After probation employees qualify for medical insurance covering general practitioners, chronic medication, basic dental and optical care, as well as emergency services.
  • Career Growth : Internal promotions and clear pathways for advancement across departments.
  • Paid Training : Gain valuable skills and knowledge while earning a salary.
  • Positive Work Environment : Collaborative, team‑oriented culture that values engagement and support.
  • Casual Dress Code : Relaxed dress policy to keep you comfortable.

    • PHYSICAL REQUIREMENTS

    This job operates in a professional office environment. You will be largely sedentary and required to sit / stand for long periods while using a computer and telephone headset. You may need to move around the office, reach in any direction, lift or move objects up to 40 pounds.

    REASONABLE ACCOMMODATION

    Consistent with the Americans with Disabilities Act (ADA) it is the policy of MCI and its affiliates to provide reasonable accommodations when requested by a qualified applicant or employee with a disability unless such accommodations would cause undue hardship.

    DIVERSITY & EQUALITY

    At MCI and its subsidiaries we embrace differences and believe diversity is a benefit to our employees, customers and community. All aspects of employment are based solely on merit and qualifications. MCI maintains a work environment free from discrimination. All employees share in the responsibility for fulfilling MCI’s commitment to a diverse and equal opportunity work environment.

    MCI will not tolerate discrimination or harassment based on any of these characteristics. We will consider for employment qualified applicants with criminal histories in a manner consistent with local and federal requirements.

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    Marketing Manager • Cape Town, Western Cape, South Africa