Operations Manager - 0734 - Cape Town, South Africa

Operations Manager - 0734 - Cape Town, South Africa

Our client is a full-service digital marketing agency dedicated to helping painting business owners increase sales, improve customer retention, and boost profitability through comprehensive online marketing solutions. Our expertise includes SEO, PPC, Meta Ads, Google Local Service Ads, Social Media Marketing, and more. We pride ourselves on delivering measurable results and exceptional service to our clients.

We are seeking an experienced Operations Manager with at least three years of leadership experience—preferably within a digital marketing agency—to join our client’s growing team. In this role, you will be responsible for overseeing daily operations, improving internal processes, and ensuring the smooth delivery of client campaigns. Your mission will be to streamline workflows, manage cross‑functional collaboration, and drive efficiency across the organization. Additionally, you will support the leadership team in strategic planning, resource management, and operational excellence.

Experience working in a Digital Marketing Agency is a plus.

• Oversee daily agency operations to ensure projects are delivered on time, within budget, and with high quality.
• Develop and implement workflows, systems, and processes to improve productivity across teams.
• Collaborate with department heads to align priorities, resources, and client deliverables.
• Monitor KPIs and provide actionable insights to leadership for operational improvement.
• Manage schedules, workload distribution, and resource allocation across the agency.
• Implement quality control processes to maintain consistency and excellence in client deliverables.
• Lead team check‑ins, operational reviews, and provide performance reports to leadership.
• Research and recommend tools or technologies to enhance efficiency and scalability.
• Develop SOPs (Standard Operating Procedures) to ensure consistency across all projects.
• Minimum of 3 years of operations management experience, preferably within a digital marketing agency.
• Strong understanding of SEO, PPC, Paid Media, Social Media, and related marketing services.
• Proven experience in process optimization, workflow management, and resource planning.
• Excellent leadership, organizational, and problem‑solving skills.
• Proficiency with project management and time‑tracking tools (Asana, Monday.com, Time Doctor, or similar).
• Exceptional verbal and written communication skills in English.
• Ability to thrive in a fast‑paced, deadline‑driven environment while managing multiple priorities.

Position : Operations Manager

Remote Status : Fully Remote

Preferred Location : Global

Working Hours : 9 am to 6 pm EST

Holidays : US Local Holidays

Salary : USD 1 800 to USD 2 200 per month

Internal Job ID : 0734

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